Matrix Cellular International Services Pvt Ltd — Fraud/Cheating of Bills

aravind243

Address:

Chennai, Tamil Nadu

Hi -

I went to Singapore for a 10 day trip and got Matrix. When this guy came to deliver the SIM, he specifically told me that all TOLL FREE number in Singapore is free.

When I recieved the bill, it says 22000. And you know what they charged me 4k for Roaming, stating I went to Malaysia. And remaining 15k was for this toll free number.

I called the customer service and informed that I HAVENT TRAVELLED TO MALAYSIA and attached the copy of the plan which sales exective has given which didnt say that i will be charged for toll free number.

I have sent mail and they are coming up with a standard reply, stating it will be looking into. It is close to 15 days now and I havent got proper reply from them. It is very irritating and frustrating and now its been debited from my account.

Please let me know how to proceed? I need to file a complaint on them and this is absolutely fraud and money cheating.

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Comments

harmanbhangu1

from Delhi, Delhi

Hi
Similar is the case with me .They have misused my credit card.I don`t know what to do now?I think all o[censored]s should get together in this forum and do something so that this company has to pay for mentally harrasing us and taking our money.Everyone should know about this company so that no one els buys there sim cards.