[Resolved] Matrix Cellular (International) Services Pvt. Ltd. — Excess payment claimed and deducted | |||
This is Mr. Tonmoy Gohain from Sivasagar, Assam. I took three MATRIX SIM CARDS while going to CHINA on[protected] bearing sim card nos. (a) [protected] (b) [protected] & (c) [protected] . We left China on 6th Dec'2012 & the person who was using the SIM bearing NO. [protected] left China on 2nd Dec'2012. Surprisingly enough , WE WRE BILLED AND THE PAYMENT DEDUCTED FOR SIM (a) & (b) AS FOLLOWS: 1. On 7-12-12 = Rs. 5,981.87 2. On 7-12-12 = Rs. 20,980.38 3. On 8-12-12 = Rs. 710.28 4. On 8-12-12 = Rs. 5,000.00 5. On 8-12-12 = Rs. 6,000.00 6. On 19-12-12 = Rs. 2,134.70 7. On 19-12-12 = Rs. 25,203.27 8. On 20-12-12 = Rs. 2000.00 9. On 20-12-12 = Rs. 5,000.00 All these don't match with the bills provided in my mail ID : gohain.[protected]@yahoo.com . I have lost trust in MATRIX and need justification in this context. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
1 Comment | |||
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+91 80 6649 1074
+91 98 1128 8888
+91 90 9993 4608
7 Khullar Farms, Mandi Road, Mehrauli, New Delhi, Delhi, India - 110030
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we are really sorry for the service issues . To Clarify
In the below mentioned case, 3 connection under the account code 649805 and 649723 was taken
Total 6 bills got generated on the account the charging was done in multiple attempts hence the number of charging are 9 as mentioned in the complaint
The email ID was incorrectly updated. Therefore Bills were not received . Now have got the correct email ID updated on both the accounts.
Please let us know if you ahve any further queries
Thanks
Matrix Cellular