Matrix Cellular International Services Pvt Ltd — Incorrect Billing

Address:

Hyderabad, Andhra Pradesh

For my travel to Europe, I, Shreya Jain, resident of Flat #309, Apex Residency, Anand Nagar Colony, Khairatabad, Hyderabad had approached Matrix Cellular International Services Private Limited to buy an international SIM card. For my travel, I brought 2 SIM cards from Matrix the numbers of which are +[protected] and +[protected]. Upon signing of the agreement with Matrix, I was told and given the tariff cards that there was no fixed charge on the first number and a fixed charge of Rs. 200 for the second number. Upon receipt of the bill, I was charged Rs.737.69 for the first number and Rs.749.22 as the fixed charge for the second number. Upon reaching out to the customer care centre, they mentioned that they are looking into the matter and will get back to me. It has been over a month now and no one has reached out to me for the same. This is highly unacceptable from a Company of the size of Matrix and who has monopoly in international cellular services. I am not sure if I would ever be comfortable taking the services of Matrix ever again. Request someone to look into the matter and get a refund for the fixed charge I have been charged to my account. I can be reached out at +[protected] if anyone has any questions about it.