[Resolved]  Matrix Cellular International Services Pvt Ltd — Matrix SIM Cards - Out to dupe their customers

Address:

Pune, Maharashtra

In the month of October 2010 I had visited USA on a personal trip. So that I am connected to my dear ones, I decided on taking an international calling card. In spite of the wonderful time I had during my vacation, the memories of the trip are offset by the horror called Matrix Cellular Services Private Limited.

Foremost, when the sales person of the company visit my office to handover the Sim Card, they charged my credit card for the security deposit amount merely reading out the card details to someone over the phone. I for one, fund this modus operandi highly unsecure! Not sure if it is a legal way to collecting payments. Further the documentation done involved selecting a plan and I chose the basic plan covering only voice and text messaging service given the steep prices.

Once I reached my destination, the first blow I got was that we can get a travel number at the destination airport for 1/10th the cost. I had little choice and continued with what I had signed up for.

Moving on, when I get the final bill, to my astonishment, the 73% of the bill amount pertains to data that I a) had not used as I had all data options switched off on my phone and most importantly b) had not opted for the data plan! On a details look at the bill, it turns out that there are 25 heavy and similar amount charges levied under the data section of my itemized bill. Now, I fail to understand how can there be 25 items of exactly the same charge levied for data!

The amazing part of the entire deal is when I came back and raised a dispute, the company officials said that we will rectify the matter and I was requested to pay for the voice and text services along with taxes, which I did. 2 years later, i.e. in October 2012 the company hires a collection agency by them of Nexus Systems Pvt Ltd as a collection partner for recovering the balance amount. Now Mr. Dilip Kulkarni and Mrs. Priya Kulkarni, who are the directors of the company and their associates, call up at random hours, speak in rude language with a threating and intimidating spirit asking me to pay up. This is sheer gunda gardi!

In my experience, Matrix Cellular (International) Services Private Limited, are crooks and high unprofessional group to deal with.

Regards,
Varun N.