Matrix Cellular International Services Pvt Ltd — Overcharging and wrong information by Matrix Employee

Address:

Mumbai Suburban, Maharashtra

I was travelling to Spain and needed a SIM and a datacard. Mr. Hardik Gutka, the Sales representative of Matrix, told me that I can choose a plan where I won't be charged for browsing. However, the hidden truth was that I was going to be charged for browsing. Mr. Gutka, didn't even provide me a copy of tariff nor the CAF. I took a card for 20 days. According to the system, my usage was high on the first two days i.e. June 2 and 3,2012. However, my family, who were in India that time, were informed on June14,2012 that my usage is high. I think Matrix waited till i reached a particular amount. Without my consent of cancellation, my credit card was swiped 3 times. when I returned to India on the 17th of June. When I tried to contact Mr. Gutka, he didn't answer my call. When I got the bill of Rs.87000/- I tried calling him again.
Unfortunately you highly fraudulent employees of your so called company have not provided me with the details at the time of selling the datacard and SIM. Mr. Hardik Gutka didn't even give me a copy of the CAF. Secondly, my credit card was swiped 7 times. If you are following a Standard Chartered rate, I do not have any details of it. I had requested for my tariff as well as my CAF on June 17. I got the details on July 8th. Mr. Hardik Gutka has not given me a copy of any details at the time of selling the card. None of you are responsible enough to answer my queries. It is only after a month that my call was answered. Are the seniors at Matrix so busy that they cannot reply to my queries for a month? And when they reply, people like Mr. Farhan yell at a lady to shut her up! How the hell will India progress, if people like Mr. Farhan want to mentally harass woman, who are alone and fighting for their rights. I need clarification of every penny charged. One of your employees has given me wrong information at the time of selling the card.
I had asked some senior employee to clarify my problems however nobody has bothered. Every time the issue is just 'escalated' I have spoken to people like Mr. Nishant Mishra, Mr. Rahul and Mr. Abhinav. All three of them have failed to resolve my issue. Matrix should be thankful that I have not asked for compensation for mental torture. I had visited the Matrix office on July8th to get my issue solved. I was made to wait for 45 minutes. This shows that Matrix is least bothered. The only thing they want is money by fooling their customers. So Matrix is nothing but a big scam in itself where all the employees know only to extort money. They are mafias in civil dresses. I WILL NOT PAY A SINGLE PAISA TO MATRIX AS IT IS THEIR MISTAKE THAT MR. HARDIK GUTKA GAVE ME A WRONG INTERNET PLAN. I NEED A WRITTEN APOLOGY FROM MATRIX AND ALSO A WRITTEN PROOF THAT MY BILL HAS BEEN TAKEN CARE OFF.