[Resolved]  Matrix Cellular International Services Pvt Ltd — Overcharging of Bills

Address:

Central Delhi, Delhi

Customer Agreement Form Number - T[protected]
United Kingdom Mobile Number - [protected]
Tariff Plan Code MUK4990912s12
Rental Charges 499.00 (Per Trip [15 days]

Hi ,
I have taken a SIM for 15 days for my UK Trip at Delhi Airport. I specifically mentioned at the time of purchase that I will be required only for 15days and no more extra days. The Desk guy assured me so I took the SIM.
When I returned back they Issue me bill which of 30days.. Double bill instead of 15 days.
Upon calling to their call centre Matrix is saying your account has been rolled over and so you need to pay for 30days instead of 15 days. They are saying that your connection start from 12th Jan 2013 to 27th -Jan-2013. which is 16days.
When I reply to them that it is Matrix desk guy mistake why he mentioned those dates when selling connection for 15 days. My UK trip is was only fro 15 days as per my tickets.

Upon repeated call to their customer care Matrix stand is not change. They are claiming that their bill is correct. I did not understand how any company can solely say that it is correct when the person is denying about the services.

I would recommend not to use Matrix services. They are actually Cheat.

There are so many complaints in this forum , I really did not understand how such company operates in India. Why their licence are not cancelled.

Regards
Alok