Matrix Cellular International Services Pvt Ltd — Unfair Trade Practices adopted to sell international cellular services

Address:

Rangareddy, Andhra Pradesh

I would like to report the unfair trade practices followed by "MATRIX Cellular International Services Pvt Ltd" to sell their international cellular service plans to customers based on false tariff / plan information provided by their sales representative.

Recently, i had to travel on business visit to USA for a month and subcribed to their international cellular service plan. This plan - "ATT30wh0911s12", was sold to me by their sales representative at the Hyderabad international airport. As per sales representative, this plan would charge me $30 USD for one month, would have a Rs199 setup fee and 300 free minutes of outgoing + incoming calls.

When the invoice was generated, i realized (to my horror) that
a) the 300 free minutes did not include outgoing calls from US to india for which i was charged 89 cents per minute. WOW!
b) the setup fee of Rs 199 was actually Rs 222 (based on setup fee o[censored]SD 3.50)
c) the currency rate used for conversion was 56.82 (the current rate is 54.85). That's additional Rs 2 per dollar

I would request the concerned to investigate and prevent such unfair practices from being adopted