Matrix Cellular International Services Pvt Ltd — Misled by Salesperson

Address:

West Bengal

The salesperson from Matrix came to my office to collect necessary documents before my trip to Thailand in January. I told him I was using an iphone, and was not sure of my data usage. I gave him sufficient details of my usage pattern and he misled me to chose a data plan which was not sufficient for my usage. On hindsight it seems it was done so that Matrix would be able to have maximum billing and value at my expense. I was shocked to find on return that Matrix has billed me more than INR 50000 bulk of which was for data usage. On contacting the company, their manager agreed that the sales person was not capable of suggesting a plan. He promised me that he would try to make amends by raising the matter with his seniors and by getting a refund from the same. He quoted a figure of approximate 15000 to 16000 for the same, and assured me that he would confirm the same within 2 days. After 3 days a consumer client called me and said that they are willing to offer INR 1000 of matrix voucher.

Various emails sent to the company over the last week has not been replied even once. The matter is still in dispute.