[Resolved] Matrix Cellular Services — Trying to extract money by false methods

[Resolved] Matrix Cellular Services — Trying to extract money by false methods

H Harvinder Singh Chawla from Kalanaur, Punjab

Hello Sir/Ma'am, I was using the connection of Hutch via Matrix cellular services earlier. The contact person was Mr Manoj Bansal from Matrix cellualr who gave this connection to me. I piad all my bills on time while using the connection. Once I was unable to pay the bill at bill payment center and called Mr Manoj for collecting checque from me. He told me that their company ofer this service and he will be collecting the cheque to clear my outstanding amount. Manoj came to my office and I gave him the cheque. On the same day my connection was stopped from backend. I tried calling the Matrix customer care but was unable to reach them. I called up Manoj and requested him to help me. Insetad of helping me, he asked me to cancel the connections as customer service for Matrix is very poor. I was shocked to hear this from their own employee and decided to disconnect my numbers. I called up customer care for matrix to take the request and they denied. Then I requested Manoj to take the request and he asked me to send an email to [protected]@matrix.in, which I did. I never recieved a reply from them except once where they told me that my late charges has been reversed. Since I paid the bill and same day I put the request for the cancellation of my number, but Matrix people were not disconnecting my numbers. I tried calling Hutch but they said that they can not do anything as it has to do with Matrix Cellular services. I kept on sending emails to MAtrix but no one replied. Since I heard nothing from Matrix, hence I moved ahead and purchased new connections of Hutch. After almost an year I recieved a leagl notice from Matrix that I have to pay the bill of Rs 752.64. I tried calling the contact person and told him about the scenario, but he said that he will not do anything and I will have to pay the bill. When I told him about Manoj Bansal, he told me that he has left and he can not help me. I then told him that I paid the advance rent of Rs 444 on my cconnection, so reverse that and send me the final bill which I can pay, but I never recieved the bill. I am trying to call these guys and also sending email at the lawyers email address who sent the legal notice but no one is getting back to me. I request you to please help me out in this as I am extremely disappointed with Matix Cellualr services. Thanks for your help! Have a nice day. Regards, Harvinder Singh Chawla PS: I have all the emails that I sent to them and only recieved the autmated reply, and no executive contacted me back Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

Advocate Barin Chatterjee

from Noida, Uttar Pradesh

Having perused the facts, I am of the view that you may not be so much worry about their legal notice (presuming that you had not issued cheque in advance to that effect). Secondly, be strategic and think if you wish to take this matter forward. Should you feel so, you seek advice from a lawyer and slap them a notice for their malpractice, deficiency in services and unfair trade practices. It appears from the facts that you have good case on merits.

Ajit shankhdhar

from Mumbai, Maharashtra

I totally agree with the views of many people here matrix believes in extracting money from customers by false methods, they have cheated me too, I requested for two connection of International cellular phones from Matrix on 30th April 2007.
I was given two handsets, two Chargers and two Sims numbers for my use in New york.

On 1st of May I left India and came back on 14th May 2007 And on 15th may 2007, I wrote to matrix surrendering the connection and asked them to collect the phone, On 16th may at 2.45 PM their person Mr S.K . Sirohi collected the phone from my office (( receipt for the same is already given to matrix ).

Then in the month of May I received the bills o[censored]sage from Matrix .

The same was debited from my Credit card account on 28TH MAY 2007.

Then again I received two more bills and same too was debited from my credit card.

In both the bills the usage was for the same period except for the bill / phone number [protected] in which the calls were made after the phone was collected from me, where some calls were made after the sim card was surrendered, that too from my International number to some numbers in India .

From call details it was very clear that the calls worth 9000 rupees were made after I surrendered the phone as evident from the reciept with me .
After writing since last more than one year nothing is done from matrix side, I am sure that this is planned cheating and that is why are not acting.

Malini ramani

from Bareilly, Uttar Pradesh

Matrix Cellular Services P Ltd is a rip-off. They promise 60 to 90% discount in international usage but end up fleecing you and not applying correct tariff plans. Worst is that they forcibly take your credit card details and end up taking forcible payments without providing the service. They also dupe you in many other ways. We need to gather and make 1 single complaint with all our issues.