Matrix Cellular Services — usage of credit cards

Matrix Cellular Services — usage of credit cards

A Anushree Singh from Gurgaon, Haryana

Hi, I had purchased a Matrix SIM card from IGI airport Delhi and this turned out to be the biggest mistale of my life. They had blocked an amount of Rs. 5000/- from my account as pre-sales authorization. Now they have used my credit card without informing me to deduct the entire bill amount. Their sales represntative did not inform me that something like this would happen. I would like to lodge a formal complaint against this modus operandi. Their services are very poor and they fleece you of your money. Everyone should beware of this company. Regards, Anushree Was this information helpful? No (0) Yes (0)

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Matrix_Support

from Delhi, Delhi

Dear Ms Singh,

This is with reference to your complaint mentioned above.

We would like to inform you that the bill amount was debited automatically from your credit card through online gateway mode as our standard method of payment is credit card. We regret for any communication error on the either side while purchasing the connection and sharing this information however, kindly be apprised that all the necessary informations are explicitly mentioned in Agreement Form signed at point of sale.

Anticipating your kind understanding on this matter.

Thanks.
Support_Matrix