[Resolved]  Matrix Cellular — Wrong Charge by Matrix

Address:

Faridabad, Haryana

Hello All

I have taken a SIM card from Matrix for use in Egypt on Jan 18 2013 and got the number [protected]. I asked and gave a copy of Egyptian Visa but was assigned a bill plan for UK from Matrix sales rep.

After coming back I was charged as per UK plan an amount of INR 10902. Which is incorrect and I made a complaint regarding this to Matrix on 4th Feb 2013. The complaint number is SU[protected]. I asked matrix to charge me as per Egypt plan and refund the amount back to my credit card. Till date no action has been taken by Matrix. I have called their call center numerous times and nothing has happened.

I am forced to write a complaint here. After this I will take legal action against Matrix.

Please help me with this problem.