| Address: | Mumbai City, Maharashtra |
Hi All,
I had taken two connections from Matrix Service Provider since I was going out of country. Matrix took my credit card details for secuirty purpose and informed me that they will block my credit card limit with Rs. 5000/- I am contineously following up with the executive from whom I got the sim card regarding the bill. Matrix has not send the bill on my email account that I had informed them to do since they had sent the bill on my old billing address. I asked the people who are staying at that residence about any letter for me and they denied saying no communication from matrix. They handed over to me some letters that I was expecting but there were no mails from Matrix.
After couple of week of following up with the executive and even the customer service representative I got an sms from my Bank saying that a transaction of Rs.4675 and Rs.2254 are charged on my credit card. I immediately informed my bank that this transaction is not authorised by me. I want to stop the payment. Unfortunately the bank said that Matrix needs to reverse the charges.
I have still not received any communication from Matrix regarding the cell phone bill. I am upset and would like to complain regarding this fraudalent transaction done by Matrix.
Regards,
Sachin Shelatkar
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