Matrix International — Fraudulent Charges

Address:

Hyderabad, Andhra Pradesh

Hello, I visited Spain during last week of September. I used Matrix SIM card during my travel. I was specifically told that I would not be charged any amount for incoming and also outgoing as long as I give a missed call. To my utter surprise, I was charged for Incoming and that too in Pound converted Indian Rupees. I was given a UK number as opposed to a Spain specific number. When asked why this number, the executive, Mr. Ramesh, mentioned that it did not matter which number as far as the number is from a Euro region all my incoming will be free and no charge for outgoing as far as it was missed call. My bill shows charges for calls for duration as low as 0, 02s and surcharges charged separately for this. When I raised this concern with Matrix, all of a sudden all the executives and supervisor are conveniently on leaves or do not answer their mobile phone. WHEN THEY HAVE TO DEBIT MY CREDIT CARD THEY ARE VERY VERY PROMPT, BUT WHEN IT COMES TO RESOLUTION FOR THEIR OWN MISTAKES THEY RUN AWAY. THE MOST IRRESPONSIBLE UNPROFESSIONAL TEAM I HAVE EVER MET. I suggest no one use their services as they are in the Business of cheating fellow Indians.