[Resolved] Max Bupa Health Insurance — Max Bupa not repaying excess premium mistakenly charged during buying process | |||
I am a 1 month old customer of Max Bupa and I am already so frustrated with their service that I regret having taken this policy. on 12th May 2011 while buying the Heartbeat Gold policy(premium INR 16534), my credit cards got swiped thrice mistakenly. I have trying ever since to get my balance INR 33068 back from Max Bupa but without any effect. My service request number lodged on 18th May 2011 is 65972. I have not got my money back till now after 1.5 months.Hundreds of calls to the call center, customer service officers taking "personal care" and promises have yielded no results. When am I going to get my money back? Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Dear friend,
If MAX BUPA does not refund your excess Credit Card debits, ( I presume, it was charged thrice, instead of once for payment of your premium) you should immediately lodge a complaint with your CREDIT CARD COMPANY disputing the TWO extra debits in your account.
Send a written complaint or e-mail complaint with details of extra debits in your Credit Card to the card company.Wait for two weeks time to get the matter sorted out by them. If not, send one reminder.
After that if there is still no response, you can file a Complaint with the BANKING OMBUDSMAN of your area. You will get the address of all Banking Ombudsman from RBi website or from any Pulic Sector Bank's website.
Please note that credit card company is bound to take actions based on your complaint and recover the excess amount charged from your card without your consent.If they don't take action, take up the matter with Banking Ombudsman. All Credit Card companies come under the purview of banking Ombudsman and customers can refer their disputes there.
If you choose, any dispute regarding payment of premiium ( including charging your credit card un-authorisedly) with the Insurance Ombudsman also, who has jurisdiction over the area where your Insurance Company office is functioning.
Premraj.C
premraj.[protected]@gmail.com
If MAX BUPA does not refund your excess Credit Card debits, ( I presume, it was charged thrice, instead of once for payment of your premium) you should immediately lodge a complaint with your CREDIT CARD COMPANY disputing the TWO extra debits in your account.
Send a written complaint or e-mail complaint with details of extra debits in your Credit Card to the card company.Wait for two weeks time to get the matter sorted out by them. If not, send one reminder.
After that if there is still no response, you can file a Complaint with the BANKING OMBUDSMAN of your area. You will get the address of all Banking Ombudsman from RBi website or from any Pulic Sector Bank's website.
Please note that credit card company is bound to take actions based on your complaint and recover the excess amount charged from your card without your consent.If they don't take action, take up the matter with Banking Ombudsman. All Credit Card companies come under the purview of banking Ombudsman and customers can refer their disputes there.
If you choose, any dispute regarding payment of premiium ( including charging your credit card un-authorisedly) with the Insurance Ombudsman also, who has jurisdiction over the area where your Insurance Company office is functioning.
Premraj.C
premraj.[protected]@gmail.com
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health insurance — revesal of extra premium
sir/madam,i m having ur medical policy of 3lakhs.
eariler policy no. was 4034/chc/02865138/00/000 which was endorsed to 4034/chc/02865138/00/001. this policy was suppose to expire on 23nov
i was issued new policy & my existing policy was renewed. i just wanted to renuew my policy, but i was issued a new policy was issued. i comlpaned so many times as this was mistake from ur end. my card has debited twice of 5860app .
earlier i was told that amount of premiun of new policy which is been debited will be refunded, but i was given just 4102. i complained about this as u can see`so many times but the balance is not refunded till now.
my new policy issued is4034/chc/04135279/00/000
my renewed policy no. is 4034/hir/04179146/00/000
please do the renewal.
thanks...