[Resolved]  Max Bupa Health Insurance — Forged Signature by Max Bupa Agents

Address:

Delhi

have a Health insurance policy issued by your company (Policy no.*******201300) on my mothers name and have been facing issues right from the day the policy document was issued

My primary issue of forged signature on the policy that was done by your agent Mrs Sheela Jain - DEL0112951 & Mr Shakul Goyal. I had given my mother's date of birth as 24 Jan 1954 in the form, where in your agent has changed the year to 1955 in the policy document & forged my signature (Snapshot Attached). Result is wrong health card issued on my mothers name with incorrect dob details. Have tried reaching your agent multiple times to correct the health card but they have stopped responding to my calls and I have not received response from the company on the same. I am very dissappointed with Max for keeping such reluctant agents who are very unfair when it comes for customer service,and when they need policy they call us as many times as they can and also visit us "N" number of times regardless of time schedules. It has been over 3 months now that he has stopped responding to my calls, so I had to call the customer care and ask for help.

Also, Signature forgery is a crime, hence I would request you to please take this matter seriously, else i have to take it to futher higher authorities. Today they have changed the date of birth, tomorrow they can claim the amount as well. Please help.

Policy Details:

Branch Offc - Delhi Pusa Road II
Policy No - *******201300
Policy Holder - Ms Divya Seth
Insured - Mrs Saroj Seth
Commencement Date - 28th Feb 2013
Expiry Date - 27th Feb 2013
Plan Opted - Heartbeat Silver

Agent Details:

Agent Name - Sheela Jain & Shakul Goyal
Agent Code - DEL0112951
Agent Contact Number - [protected]
Address - R Block 13 C Dilshad Garden, Delhi -110095


Best Regards
Divya Seth