MaxBupa — Fake commitment and no claim

Address:

Gurgaon, Haryana

I purchased a family health insurance policy from MAX BUPA

Date 25 April 2012.

Paid INR 5649/

Reference id is [protected].

1st June 2012 my wife was suffering from Tified Fever doctor advised her to admit in hospital. Hospital’s TPA sent the insurance details to MAX pupa but the denied the claim saying that ……. (Please read below line)

“Any treatment taken during the first 30 days since date of commencement of the policy, unless the treatment needed is the result of an Accident or Emergency, is not covered. Hence cashless cannot be approved.”



Problem:

It was more then 30 days and Tified Fever comes under emergency treatment.

Before going to hospital I confirmed with them that I will get the cashless treatment but later on they just denied.

MY policy documents sent to me after 3 months.

Wrong and fake hospital list been shared with me while buying the policy (I have the mail record from them)

They don’t have any document which explains that in which circumstance claim will approve/denial.

Please raise my voice against Max bupa as they cheating innocent customer.


Thanks,

Sarven Kumar

Mobile Number [protected]

E-mail [protected]@hotmail.com

MAX BUPA policy Number [protected]