[Resolved]  MaxBupa — refund of premium amount

Address:

Delhi

dear all
i m forced to post put this complain online as my health insurance company max bupa , after repeated calls and repeated assurance by them not refunding my premium amount.
last year i got medical insurance done by max bupa company for me n my wife of 3 lakh.

on may 2012 at time of renewal of policy as i wnt to include my daughter (7 months ) in policy and also want to increase my sum assured i contacted max bupa customer care , and i was asked to deposit cheque of said amount.
i handed over tht cheque to executive of bupa.i had a conversation with some doctor from bupa regarding my family health and previous health history .

i was told that soon i will got a call regarding my family health checkup.
i waited a month but not received any call . when i contacted customer care on june 2012 i was told ur family is insured with increased amount as i requested and soon health check up call be arranged as Dr may be busy, but i received no call from bupa for next 15 days .
i again contacted customer care and they said i will got a back call soon.
from june to sept i repeatedly call them n got same answer -- dnt worry ur family is insured .

shockingly in month of July when i call them for med exam of family i got to know tht my policy is declined due to my wife's some previous health problem which i hv already declared on may 2012.
so i requested them to return my premium amount , and they said i will get it in a week .
after repeated calls and mails i still not received my money back .
points of my complaints are
1. why i was not informed about decline of my policy by bupa
2. why i hv to call them , not received any cal from there side
3. as now everything is clear , why not refunding my amount
4 who will be responsible if my family got any med prob from may 2012 till sept 2012, as i was told repeatedly by bupa customer cae that my family is insured with increased amount o

DR ROHIT
POLICY NO-- [protected]
MAIL ID-- [protected]@gmail.com