Mega Cab Mumbai — Non Arrival

Address:

Thane, Maharashtra

I booked a cab at Mega cab on 15th August 5:20 PM for 16th August 05:45 am. to travel from Thane (W) to Domestic Airport for flight at 8:00 AM of Go Air( Mumbai- Ahd) with my family, Mumbai (booking no. B000114) also I got a SMS(Cab No.-MH01JA 9886, Driver Name RAVINDRA kasle mob. [protected]) confirmation from them.

On 16th August at 6:00 a.m. after giving a call to Driver . I came to know that cab is in borivali, He was at another booking and won’t be able to come. then I Called their Call centre after putting on hold more then 10 minutes they clearly told me that we have no cab in that area at that moment.

Will be grateful if you could take strict and necessary action against these people

I think the licence should be cancelled for MEGA CAB as they fail to provide service and also there should be a provision to claim penality for such instances.