ADVERTISEMENT

[Resolved]  Mega Cabs — rude behavior of cab driver

Hi sir/madam,

My mega cabs booking ref. No. Am[protected] at 04:15 am on[protected] from batala road, amritsar. My cab no. Was ch02aa8557 and driver's name was satnam singh with cell no. [protected].

My complaint is that my cab driver was quite rude and he reached on pick-up location 15 minutes before time. Still, he was in a hurry and not ready to find a pick-up location. He was scolding me when i was helping him to find my location. When i reached my destination he was still in a hurry and said my mother to go out from cab quickly. She can't walk quickly so i felt bad for her and i was a bit angry with cab driver but i said nothing to him. I reached my destination very early. He also asked me for 170 rs. Even my cab charges were 167 rs.

It was my first experience with mega cabs and it was the worst experience i ever saw by a cab driver. If he is not ready for an early drive so why he is doing this job. I will never suggest anyone mega cabs.

Thanks,
Neeraj.
Was this information helpful?
No (0)
Yes (0)
Jan 22, 2020
Complaint marked as Resolved 
Hi Mega Cabs Team, First of all, I really appreciate the quick reply from your side so for that thanks. I got a call from Mohit Mega Cabs, phone no. 8559051515. As I wrote my complaint on mail but still he listened to my full incident and was agree with my statement. He was polite and gave me the assurance to never happen this again in the future. I am also hoping to get a good service from Mega Cabs next time. Thanks for considering my complaint. Thanks & Regards, Neeraj.
Jan 20, 2020

Complaint Status

Mega Cabs customer support has been notified about the posted complaint.
Verified Support
Jan 21, 2020
Mega Cabs Customer Care's response
Dear Customer,

Thank you for your feedback. Please accept our apologies for the inconvenience caused to you. We have suspended the chauffeur as per the policy of our company & ensure you will not be facing this in your future travel. Also he won't be re-instated in our fleet till further investigation.The Company is actively working to improve service levels and your feedback has proven valuable to work and improve our service towards customer’s expectation.

Once again we apologize for the inconvenience caused.

Kind Regards,
Mega Cabs Team
Complaint comments  Add a CommentShareTweet

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    Mega Cabs
    Customer Care Service
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    57%
    Complaints
    131
    Pending
    0
    Resolved
    74
    Mega Cabs Phone
    +91 11 4151 6171
    Mega Cabs Address
    261, Ground Floor, Okhla Phase III, New Delhi, Delhi, India - 110020
    View Full Information
    ADVERTISEMENT