[Resolved] Mega Cabs — cab driver was not ready to give the receipt and also overcharging

sumantbindal

Address:

Bangalore, Karnataka

I took a mega cab from bangalore international airport to yeshvantpura railway station on 07 february 2020. First of all the driver was trying to switch off the air conditioner while on the way, even after charging fare for a ac taxi. At the end of the trip, the driver was asking us to give rs. 900 without even giving the receipt. After asking for receipt several times, the receipt showed an amount of rs. 872.95, but still he was asking to give rs. 900 again and again. After wasting our few minutes, arguing with us, he rudely agrees and still gave rs. 20 back instead of rs. 27. The number of vehicle was ka-50-a-6209.
Even though rs. 28 is a very small amount, but the impression these people are creating in tourist’s mind about their city and state is pathetic. They are spoiling the image of their own city by harrasing the tourists.

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Mar 14, 2020

Complaint marked as Resolved

Mega Cabs customer support has been notified about the posted complaint.

Verified Support

Feb 12, 2020

Mega Cabs Customer Care's response Dear Customer,

Please accept our apologies for the inconvenience caused to you. We have suspended the chauffeur as per the policy of our company & ensure you will not be facing this in your future travel. Also he won't be re-instated in our fleet till further investigation.The Company is actively working to improve service levels and your feedback has proven valuable to work and improve our service towards customer’s expectation.

We request you to please share your booking number/contact number so that our team can contact you with resolution.

Once again we apologize for the inconvenience caused.

Kind Regards,
Mega Cabs Team