| Address: | North West Delhi, Delhi |
I hired mega cab from T3 terminal Delhi on 5th May 22:53hrs for my residence at Pitampura. The total bill amount came on meter was Rs.703/- and I gave my credit card to clear the payment. The driver swapped the card and said it’s done and returned my card. I asked for the charged slip and but the driver responded that the system is slow and it takes hrs to generate card charge slip and gave me the print of my bill which was Rs. 703/-. As it was very late in night I also kept quiet and kept the bill which was showing Rs.703/-.
After few seconds I received a sms on my phone and email on my blackberry that Rs.8703 was charged on my card and I got shocked to read that message and mail. I was lucky that I just noticed it and immediately raised complaint at Mega Cab's Customer service Delhi and they told me the driver has by mistake wrongly punched this amount and will return the extra money charged in few hrs times.
Today the 3rd day is going to over and till now I haven’t received my money back, I have called more than 10 times to the customer services but no solution has been provided as yet and the driver also doesn’t pickup my phone.
In these situations what we should do? Is there no reversal system with the customer care?
Fortunately I got dropped at my residence but suppose it had been a case of dropping at airport or at hotel in other town, which will follow up for the refund. Was the amount really wrongly punched or was it deliberately over charged with a convincing story, normally people don’t cross check amount punched and in this case I was not handed over charged slip.
I was a big harassment and a fraud case; there should be some process to control these incidences.
The details of Cab -
Car No. DL 1 RX 3742
Regards
Sanjiv
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