I had booked a cab from Megacabs for 5am on 16th May'11 since my husband was scheduled to catch a 7am flight from Mumbai to Chennai on Indian Airlines. I booked the can on 15th May'11 eve from Thane to Airport and a confirmation sms was sent to me that the cab would erport on time & I would get the driver details 30mins prior to pickup. On early morning of 16th May'11 when no sms came from Megacabs till 4:45am I called up the helpdesk.
The helpdesk executive told me that the cab will come at 5.30am and on asking him the reason for the same he said that the cab has broken down. Now only after I called them they felt it responsible enough to let me know that the cab will not report on time, had I waited this would never ever had come to me. When I asked for the cab details the same was still not being provided to me and when asked for senior / manager the reply was since it was night shift no senior was available. Magecabs should know that its more important to have responsible people at night as when some one is stuck during these hours, working out alternative is more difficult.
Then at around 5am after all this I received an sms saying the cab will reach me as scheduled when the schedule had already failed with the driver's details : Cab MH-03-F-9709, driver Moinuddin with cell [protected]. When we called the driver said he is in Andheri and he cannot come and we can call and complaint to his Call Centre or who ever we want, My husband kept on requesting him in vain.
Can we get the flight fare reimbursed by Megacabs, will they be responsible for any effect on my husband's career for not making it on time to Chennai for an important business meet worth million dollars.
It was to our saviour that we paralley called Meru and they arranged pickup. But this is a big question as today I've seen so many complaints against Megacabs and wonder if any one in the country is taking action against such frauds.
If this forum hold some value, please initiate very strong action against sucg faudents. Seize liscenece of the driver and such companies for putting people on trouble. I would parallely tweet, put posts on face book and orkut so that people ban Megacabs. Looking forward to action / response on this.
R
rochona.[protected]@gmail.com Was this information helpful? | 
MegaCabs — Missed flight because booked cab not sent
I had booked a MegaCabs taxi at 4AM on 23-June-2010 on 22-June-2010 evening only because I could not get through to the Meru number. They gave me a booking ID B000015 on 23-June-2010 at 4:20PM. They sent confirmation SMS at 3:13AM on 23-June-2010 with cab# MH-01-JA-9885 for some Abdul Khalique Khan.When the car did not arrive at 4AM I called them and they said that someone was on the way. My flight was at 6:15AM and I needed to reach airport latest by 5:45AM. I needed at-least 1 hour to reach airport from house. When car did not arrive at 4:30AM I called again, they said that there was some problem and they need another 45 mins to send cab. I immediately knew I was in trouble, so I called local car rental shops, but nobody was able to arrange something in such short notice. It was not possible to get an auto so early in the morning from my place. I was therefore missed the flight and an important official appointment. I think MegaCabs licence needs to be terminated with immediate effect -- and the operators should be blacklisted from starting any cab companies in India.