[Resolved]  mGinger / Reliance Digital Dth Connection — not give me a right diwali offer with micromax mobile which is show by the company in his advertisement

Address:Hardoi, Uttar Pradesh

sir
i am manoj kumar from hardoi utter pradesh i am fraudulent by the mginger online shopping store company , i purchased a micromax x100 Mobile which having a Diwali offer a reliance digital dth connection with four month subscription free this offer having only a condition *installation charge extra (no other charge not shown by the company in his advertisement of Diwali offer) i placed my order on 23 oct 2011 through online payment and i received this order on 3 nov 2011 this order include a micromax moblie and a reliance digital tv start-up kit(which having only a serial number card [protected]) after receiving reliance dth start up kit i descriptioned with reliance company for installation of dth connection but reliance company was not allowed my connection with offer company demanding full charges(1000/- rupees) with 4 month subscription charges (this four month subscription given me free from the mginger company in Diwali offer)
but reliance company said that reliance company not launched or bond with any offer with mginger company so reliance company not give you free subscription and take full payment on installation, after this problem i tried to descriptioned with mginger company but mginger company not give any response but after some time company description with me and said that 800 rupees you give the reliance company for installation, company said that mginger company description with reliance company and your problem is solve a team of reliance company come to your home and install the connection and you paid for this only 800 rupees .
after this i descriptioned with reliance company again for installation the device but reliance company again said that the reliance company charged full payment(1000 rupees included four month subscription charge) with subscription charge (four month subscription is free with my order) then i again descriptioned with mginger company for this problem but this time mginger company not give any suitable response and said that please give full payment to the reliance company for installation and mginger company did not give other solution to you
so mginger company not give me my suitable Diwali offer
after this i go the my local market for knowing the actual price of installation and price of reliance dth connection
market price of dth connection is only 1200 rupees with four month subscription free
and also finding the price of installation of dth connection which is maximum 200 to 300 rupees only of every dth company

sir i also having all the proof of the mginger company which shows the full description of Diwali offer condition

my order number 118601
order date 23 oct 2011
order delivered at 3 nov 2011
serial number of reliance dth connection start up kit number [protected]
customer care number of mginger [protected]
website www.mginger.com

attachments
1 snap shot of mginger offer detail on the website
2 snapshot of mginger offer specification and condition(condition which is show by the company but not follow after delivery of product)
3 snap shot of email which is seng by the company to me
4 snap shot order detail and payment confirmation


my name -manoj kumar
address- house number 252 ward number 8
mohalla musapur post sandila
distt- hardoi(up) pin 241204
description number [protected]
email id - [protected]@gmail.com

please sir provide me a suitable solution of this problem as soon as possible

thanks
+4 photos
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Aug 13, 2020
Complaint marked as Resolved 
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Comments

Dear Mr. Manoj Kumar,

Sorry for inconvenience caused to you.

we are unable to contact you mentioned mobile number, please provide us agent details for better clarifications (demanding contact person name & mobile number).

please provide us your alternate mobile number to update resolution or contact us.

Thanks & Regards,
Hemanth
[protected]
[protected]@mginger.com

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