[Resolved] Motorola — Non cooperation from Motorola service Center
Sub:- Delay in replacing the W375 Motorola Handset From Service Center
This is Subrata Ghosh from Kolkata. I had purchased a W375 Motorola Handset on 16/10/2008. Along with this mobile I had received all company accessories as mentioned by the company. After few days from the purchase of this mobile I came to know that the headset(Headphone connecting) which I had received alongwith the mobile was faulty. The problem was -- only one side of the headset was working and the other side was not working i.e. it was faulty.I immediately took my headset to the nearest Motorola Authorised service centre which is located in 18, Rabindra Sarani, kolkata-700001 named "Technique Services” They also checked my headset and were convinced that it was a faulty one. Since my mobile & its accessories were still under the warranty period they decided to give me a within 10 days .This complaint was registered with the service centre on 12/02/2009. My complaint / work order number is KS/MO/08/07160 which was given to me by the service centre in an proper customer copy.Since that day I have been following up with the service centre guys for my Handset but all in vain... I have followed up with them for 4-5 times till date as per their request but everytime they have failed to provide me with my replacement. Now I'am feeling ashamed to again ask them for the replacement of my faulty headset. Also because of this delay I have lost my patience, money behind all the telephone calls made to the service centre & money spent for both the time when I had vised the service centre... Who is going to pay for all these expenses incurred from my end????? Is Motorola India going to take the responsibility of this.Now pls tell me that its my fault that I Trust your Organisation and purchase the same But I will henceforth never purchase any Motorola product in future and will always discourage my friends and relatives from purchasing any Motorola products due to their inability of proper After sale service..
Complaint marked as Resolved Aug 14, 2020
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