[Resolved]  Motorola India — Very poor customer service!

Hi,

I had purchased Motorola L9 set through Hot Spot store in Garia
(Kolkata) last year on 29th May 2009. From Jan/Feb 2010 i am facing a
problem in my set - it is getting autorestarted couple of times in a day. I feel
it is a software issue and submitted the set on 13th March with the
hot spot store along-with care pack xerox papers which in turn they had taken
up with motorola service centre in Kolkata.They had assured that
it would be done at the earliest since my profile of work needs to be
in touch with colleagues all the time, but enquiring they informed me
that it would take 1.5 weeks. I agreed to that, but after that when i
checked with them in the 3rd week of march they informed me that they
wanted more time since nothing from motorla service centre was
informed to them and also the personnel who is in charge was not well
and was on leave. Then after enquiring after a few days they said that
the mobile would be handed over to me on 3rd April positively
understanding the urgency i had but told they cannot handover the set
to me before 3rd since they would get the set from service centre at
the mentioned date only.

Now calling them on 3rd i understand that the Motorola service centre people
are not getting one of the parts for replacement and delaying the set
handover.They now have given me a time for 10th april. I am very very
unhappy with the situation and feel that i have made a blunder in
purchasing a motorola set since they do not have the ability to repair a minor
problem in a set for more than 20 days and are also not providing me a brand
new set if they are unable to repair the same.They do not have proper answers
to our querries and do not care about the customers. Hope you understand the
situation and take proper action so that customers are not neglected
otherwise people will loose faith in hot spot centres across India.

Regards
Kalyan Banga
Director - Research
Access Markets International
Sarat Bose Road

# [protected]
IMEI No: [protected]
S.R.No B-56041

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