[Resolved] MTNL Broadband Service — Broadband not working | |
Dear Sir, I have been repeatedly complaining to the MTNL Broadband department (1504) for the past month that my broadband is not working. Their response has repeatedly been to contact the Area Manger beause my line does not have sufficient voltage. The Area Manager is impossable to contact. Even reaching the General Manager has been futile. all I've been doing is running around in circles calling up virtual mtnl offices, running up a real bill and reaching nowhere. It's like purchasing a branded home appliance and the Company tells me that the motor that was oputsourced is faulty and I should take my complaint to the outsourced vendor. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 1 Comment | |
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![Mahanagar Telephone Nigam [MTNL] Phone](/img/bn/phone.svg "Mahanagar Telephone Nigam [MTNL] Phone"){kind=small}
+91 98 6811 2345
+91 11 2431 0212
+91 11 2335 6666
![Mahanagar Telephone Nigam [MTNL] Website](/img/bn/www.svg "Mahanagar Telephone Nigam [MTNL] Website"){kind=small}
![Mahanagar Telephone Nigam [MTNL] Address](/img/bn/location.svg "Mahanagar Telephone Nigam [MTNL] Address"){kind=small}
5th Floor, Mahanagar Doorsanchar Sadan, 9, CGO Complex, Lodhi Road, New Delhi, Delhi, India - 110003
I have recently been connected with a broadband connection[protected] about 2 weeks ago. The email address of mtnl allocated to me seems not active. I must have called different officers from MTNL including the 1504 service but till date i am not able send my outgoing emails ( VSNL ID ) from my Microsoft Outlook. I have even taken a Static IP which was alloted on 29/12/2008.
The persons at 1504 are not aware how such a problem can be solved.
Can you please have someone competent to speak to me on 24021407 to please guide how this problem can be permanently solved.
You can appreciate the anxiety faced by me as I am unable to send outgoing emails since inception of connection.
Most of the times the persons do not answer the phone number 24329434 which is considered as helpdesk number.
Await your reply