[Resolved] MTNL — Broadband Internet Connection

[Resolved] MTNL — Broadband Internet Connection

A Akshita Sharma from Gurgaon, Haryana

I am a customer of MTNL broadband Internet and have been using it from last few months. From 11th January 2008, my Internet is not working. As i was not been able to put a complaint on saturday & sunday, i filed a complaint on monday, on the phone numbers provided to me.(Complaint no.[protected], for your ref.) with a reply that i will be heard in next 24 hrs,i would like to inform you that i never heard from those people after that. I have been talking to a man regularly on this matter daily and he keeps on telling me," today i will definietle send a lineman to check things" but that lineman also never came to check. (ph. no's[protected],[protected],these were the numbers where i spoke with this man. And sometimes twice-thrice a day. I kept on postponing urgent work of mine day after day, that what if lineman came when i am not at home. But i was such a fool to waste my time thinking that they will send somebody. Finally on Satuday (19th January) i took number of some head person of the region, with a hope that he will understand my problem and will help me out. The person (MR CHOPRA) satisfied me over the phone that it will be done in hours. Its already 3 days after that and its not done till yet. Now, from morning i am trying Mr Chopra's mobile number, but either he's not picking or attending my call. I am paying a monthly rental of Rs 399/- for internet connection. Please tell me why are they charging a monthly rental if they cannot help their customers. I am a working professional and have taken broadband internet connection because i need to do my official work at home also, but i am not being able to do my work. I am really pissed off now by the, Behaviour..Poor services...lack of customer relation capabilities...of the MTNL people, and have contacted you. Hoping to get a positive reply and action from your side now, keeping in mind that you can surely provide justice, after when i feel cheated by them. (A fool aka customer of MTNL boradband Internet) Was this information helpful? No (0) Yes (1)
Aug 13, 2020 Complaint marked as Resolved
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Akshita Sharma

from Gurgaon, Haryana

I am a customer of MTNL broadband Internet and have been using it from last few months. From 11th January 2008, my Internet is not working. As i was not been able to put a complaint on saturday & sunday, i filed a complaint on monday, on the phone numbers provided to me.(Complaint no.[protected], for your ref.) with a reply that i will be heard in next 24 hrs,i would like to inform you that i never heard from those people after that.

I have been talking to a man regularly on this matter daily and he keeps on telling me," today i will definietle send a lineman to check things" but that lineman also never came to check. (ph. no's[protected],[protected],these were the numbers where i spoke with this man. And sometimes twice-thrice a day.
I kept on postponing urgent work of mine day after day, that what if lineman came when i am not at home. But i was such a fool to waste my time thinking that they will send somebody.
Finally on Satuday (19th January) i took number of some head person of the region, with a hope that he will understand my problem and will help me out. The person (MR CHOPRA) satisfied me over the phone that it will be done in hours. Its already 3 days after that and its not done till yet. Now, from morning i am trying Mr Chopra's mobile number, but either he's not picking or attending my call.

I am paying a monthly rental of Rs 399/- for internet connection. Please tell me why are they charging a monthly rental if they cannot help their customers.
I am a working professional and have taken broadband internet connection because i need to do my official work at home also, but i am not being able to do my work.

I am really pissed off now by the, Behaviour..Poor services...lack of customer relation capabilities...of the MTNL people, and have contacted you.

Hoping to get a positive reply and action from your side now, keeping in mind that you can surely provide justice, after when i feel cheated by them.

(A fool aka customer of MTNL boradband Internet)

anurag saxena

from New Delhi, Delhi

Dear Sir,

We have your Internet connection on this Number[protected] but we don't satisfy, we would like knowing your new high-speed Internet plain.

Brig Sunit kumar

from Delhi, Delhi

1. Broadband is not functional for more than a onth at the residence of Brigadier Sunit Kumar, DACIDS (ORSAT), HQ Inteegrated Defence Staff, address of the officer as under :-
P76 A
Shankar Vihar
Delhi Cant
2. The fault has been earlier reported telephonically on number of times. The basic problem is non reciept of the signal in the hous, may be a booster is needed to enhance the signal strenght as a permanent solution.
3. Request urgent action to remedy the problem.

sspgupta

from Noida, Uttar Pradesh

I am using dolphin connetion. I paid dolphin bill of month Jan and Feb 2008 through Cheque No. 961297 on 27/MAR/2008. Also It was deducted from my account to DOLPHIN as usual. But this amount is again deducted to DOLPHIN through ECS in the next month. I asked customer care hundreds number of time but nothing happened. I faxed passbook entry to MTNL officials number of times but nothing happened. I also e-mailed it to MTNL officials but nothing happened. Each time they say that this record does not exists with them. My bank persons says that they has debited the amount to DOLPHIN and the has nothig more to do with this regard.

What can I do next? I can not go to MTNL office physically as I am very busy these days.

If nothig happened in this regard, I has to disconnect my self from DOLPHIN service.

SHASHANK MEHTA

from Mumbai, Maharashtra

Respected Sirs,
I am the residence of Kandivli West, Mumbai 67.
I have applied for a election card by filling a manual form no 6 & have submited at the place informed in Jan 2008. I am having the acknowledgement receipt. But I have not received the letter for the photo session. I went at the place where the photo session are conducted they informed me that your name is not in our system.
After that I have applied it Online and my application no is: A[protected]. While submitting the form online there was a message that you will receive a mail from our side in 24 hours.
But till now, its more than 72hours I have not received any mail.
I request you to let me know is my name added to the system or not. Full Name: Shashank Rajesh Mehta.

Naveen Pathak

from Mumbai, Maharashtra

Hi,
I am a fool customer of MTNL Delhi braudband, I applied MTNL braudband before some days.
The connection never work properly, It always disconnected after few minute and not connecting during the long time.
I am getting a good speed and connected status on welcome page but when I browse the net it shows the page can not displayed.

I called to their customer care lot of time and feel that they are the head and we are just low level of people. They never speak in a polite way, told that we can not do anything if you want mailing you can.
Their customer care has a very poor attitude. Always said that today i will definietle send a lineman to check things" or sometime when I called them they disconnect their call after saying hello.

The complain No. 41601214 has reset by 7 times by 249 seat number.

But nobody providing the solution. I think MTNL should stopped their services.

Ashwani

from New Delhi, Delhi

i am a fool customer of MTNL Delhi Garuda, I applied MTNL Garuda before some days.
The connection never work properly, It always disconnected after few hour and not connecting during the long time.
I am getting a good speed and connected status on welcome page but when I browse the net it shows the page can not displayed.it is not providing suitable speed
kindly take an immediate action against this problem otherwise one idel coustomer

Neha Agarwal

from Delhi, Delhi

Sir/Madam,
I am mtnl's customer for almost 25 years now and 4 years back i took the broadband connection wich initially had awesome services but then as and by time elapsed the condition started to ruin my mind as i get no service at all :-(. i have registered complaints unlimited number of times, people from mtnl do come at times to solve my worries but then within few days back to the problem of NO CONNECTIVITY and yet paying my bills every month without any possible usage. Alas!!
I request you to show your concerns and take some sincere actions to get me my young good connectivity back. my whole day's work get stuck.
tel number: [protected]
Thanks
your agreived customer

devender kumar singh

from Delhi, Delhi

mtnl broadband internet — speed of internet

hi
i m devender,
i m using mtnl broadband for my internet surfing
it works better but some times not every time.
it disconnet automatically on every use for few miutes
it always reply
request time is out
reply the destination is unreachable

i[censored] solve my these problem please solve it

bye

simr_22

from Hyderabad, Telangana

I have been facing worst broadband services of MTNL on my telephone number 25212152 since last two months. Even after repetitive complaints, no action has been initiated from MTNL department.

A month back a guy on phone designated as SDO of the area assured me that a lineman would inspect and rectify the problem in a day or two but it has been a month and since then nobody has taken an initiative in this regard.

Please stop using MTNL broadband services. This is the worst experience you can have. Private providers is a much better option eventhough they charge a little but atleast provide you quick service if anything goes wrong.

Thanks Friends and Hell with MTNL

simr_22

from Hyderabad, Telangana

I have been facing worst broadband services of MTNL on my telephone number [protected] since last two months. Even after repetitive complaints, no action has been initiated from MTNL department.

A month back a guy on phone designated as SDO of the area assured me that a lineman would inspect and rectify the problem in a day or two but it has been a month and since then nobody has taken an initiative in this regard.

Please stop using MTNL broadband services. This is the worst experience you can have. Private providers is a much better option eventhough they charge a little but atleast provide you quick service if anything goes wrong.

Thanks Friends and Hell with MTNL

Dr Sarla Gantra

from Mumbai, Maharashtra

ADSL Box or so called router has been defective since the installation. All the lights do not show. Today one person came from your office and attempted to handle my complaint, but tells me that I have to go to MTNL myself to get the box replaced, Mr Redkar Business office has promised me categorically that he would assit me all things since I am a senior citizen with serious arthritis. Mr Shishant tells me that I have to do it myself. Would look after my complaint reg Shafiq who took Rs 500 from me on 28 8 08 to get things done.
Please look after the matter and deliver my router after 4th Dec as I am proceeding to Gujarat tomorrow morning till the 3rd.
Thanking you
Dr Sarla Ganatra

rahul sharma

from Mumbai, Maharashtra

MTNL Broadband — mtnl brodband conaction is dad

i have taken mtnl brodband but i am not satisfied with the service.i have made so many calls to customer care but there is no response from the company side.

my phone number is [protected].

Rahul bishnoi

from Gurgaon, Haryana

the internet connection gets disconnected during the shortintervals please rectifi.
Rahul bishnoi.

Badelal R. Yadav

from Mumbai, Maharashtra

MTNL Trainband is good but the People who is working with it they are not compatible or not willing to support. What ever is reason but bad service from there side. This may the government employee don't care for the customer which is normal rutting for any Government employee.

They know that the whole system is like them only. no one will take the responsibility

I had the very bad experience with them

Vibha

from Delhi, Delhi

Is any body there to listen to our complaints.. Its been 1 month that iam getting a problem in my line .. We onbly get a response that our person will come and check.. from first day till today nobdy has turned up.
]Do u have any solution or we have to contact the head of MTNL.

Yashpal Singh

MTNL — Internet/mobile connectivity

I am Y P Singh and my landline/mobile number is 22593147/[protected]. I have complaint about my internet before 25 days and also inform area SDO- Mr Prem as well as Mr Srivastava. Till date no ones attend my complaint.

In regards mobile signal in GLB enclave we are facing lots of problems. Infect there is no signal inside of house. Can some one solve my problem?

Dewang Mehta

from Mumbai, Maharashtra

MTNL — BroadBand Internet Connectivity

Dear Sir/ Madam,

I have been regularly complaining at your help desk number i.e 1504 regarding the connectivity issues that I face in my area i.e. Ghatkopar (e), Near Odeon Cinema, Mumbai 400075.

They ask me to call the MTNL offices (GM and AGM offices) and provide me with the numbers[protected]/[protected] to the same. However all they say is that we are facing a lot of issues today so we don't know when we'll solve yours.

The ADSL light on my triband modem goes off every alternate day and even if the internet is working the net speed is very slow. There are times when the complaints have remained open for over a period of 15 days.

Can you kindly look into this and let me know what is they way around this.

Thank you.

Haresh Sharma

from Delhi, Delhi

MTNL broadband Services — Internet not yet connected

Sir,

I had applied for internet connection around last week of June and accordingly on 1st week of July telephone set and a modem was placed in the house, thereafter they asked me to upgrade the system. After upgradtion they did not come to connect the internet till date. I have also given complaint to MTNL and the complaint was Registered vide docket No 47507 on 13/15 July 2009 and by then even the telephone set became dead and complaint was lodged in 198 and complaint No given 1207. It is really pathetic that the mtnl being one of the premier organisation is not doing their job.

An early action is requested.

Regards
Haresh Sharma

shafi59

from Gurgaon, Haryana

MTNL Broadband — internet speed

to,
Consumer Cort
respected sir,
i have taken a Mb p/sec plane but he give me only approx 440 & 450 and downloading speed is 50-60kbps so kindly i said to you that please complain against to mtnl that please increase my speed i already complain on this no.1504 he give me complain number but i forgot that
please sir help me...