[Resolved]  MTNL - Delhi Broadband — Pathetic Connection, Pathetic service

Address:

South Delhi, Delhi

It is now more than two months. On 2Mbps Unlimited connection (on phone no.[protected], the connection speed & consistency is worse than dialup.

Thrice a week, we spend whole working day waiting just for a chance only to update a few html pages on our website.

Talk about facts:
Connection working (with pathetic speed) : 2min to half an our.
Connection breaks : most often- after every 15 - 20 ping replies to DNS, and stays disconnected for next 20 to "infinite" "host unreachable" replies. After every 2-3 hrs. of such hide & seek behavior, it'll just get lost forever (at least 2-3 times a week this happens).

I've forgot when was the last time I saw it working continuously for 2 hrs. or more. It has become no surprise to get only 2-3 hrs. of total connectivity in a whole 12hrs' working day. On Sundays, the connection too goes on holiday!

Official Response: Now let me praise the MTNL officials who are supposed to be at our service.

Mr. Sher Singh:
[protected]: Phone rings forever, no one picks up.
20047773: After 1-2 "not received" calls, the mob. goes "busy" forever.

Mr. Meena:
[protected]: rings forever, no one to pickup. "Switched off" is another favorite response.

Mr. Shambhunath:
[protected]: Only twice in last two months made the mistake to pick up my call. As soon as heard the word 'RK Puram' & 'broadband', directed me to Mr. Birpal and immediately put down the phone without listnening to me anymore. Let's see how Mr. Birpal tackles the 'problem' (broadband or me?)

Mr. Birpal:
[protected]: Yes, I remember one instance when he made the same mistake of receiving a call. But he went a step ahead - disconnected the call immediately without even saying 'hello' on the phone!! After that, the call returns "switched off" reply.

It seems easier to get a reply from God rather than getting reply from these MTNL guys.

One more thing, all of the above numbers used to reply promptly earlier when there were no issues with the connection. But for last two months+, all of them have trained themselves to tackle the problems (or customers?) more smartly.

It is only due to complex approval-disapproval system of our office that I'm still stuck with MTNL, but hey, this is the Capital of our country and these are the Premium ISPs of it as far as I know. If this is the level of service at this point, what can we expect from such 'Gov. employees' at other places?

I don't expect any improvement in their behavior whatever number of complaints we file against them (just have a look at the no. of complaints already logged). Because they are "Gov. employees" and that's why an average lazy Indian dies for gov. jobs. Now they are even enjoying increased salaries too for keeping their feet on table and contacts "off".

If any authorized person cares about their pathetic response of this kind, I'd urge them to please try and include some 'easy to use' complaints-system that gives us a detailed "proof" (like acknowledgment through email, etc.) that we have even communicated our problems to them. Their current Complaints- portal is a joke and the 'docket system' is just a lollipop to keep customers silent for 7 days. Before or after that- we've no proof that we even filed a complain, let alone questioning the response.