[Resolved]  MTNL Delhi — Regarding no response of customer's complaint....

Respected sir,
i am getting problem in my broadband connection from starting,when i take the internet connection .it doesnt work properly at any time and the speed is too slow that it takes about 1 min to open a site.,but according to my connection( i.e- Broadband plan-599 unlimited) my speed is upto 256 kbps,which is not delivered to me.I have regulary registered the complaint at 1504 but they only gave assistance that action should be taken from their side.When i didnt got any positive response of my complaints then i personaly approached my areas Line man, Compuer engineer,SDO,Area manager as well.I personaly went to there places and told them about my problem but they dint took any corrective measures till now and they are not even picking up the call now.i am facing this problem for past 7 months.i am only getting sprrd of 4 kb/sec that is negligible.

I am writing this mail because noone is responding against my complaints.I request u to give your attention towards my problem and solved it out.

MyLast complaints on which no action has been yet taken are :
[protected],[protected]sep)
[protected]oct)
3- " 41601692 " (28oct)
4- 3190 (3nov)
5- 2073, " 41601692 " (16th september )
They repeatedly give the same complaint no,which shows that no action is taken from their side.

Regards,
Manish
Tele No.[protected]on which i have taken the internet connection)
palam colony
new delhi 110091
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Aug 14, 2020
Complaint marked as Resolved 
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I have Moblie connetion No. [protected]. I recharged from this No. top amount for Rs. 500, for which I am supposed to get Rs. 650 talk time. The Sr. No. of the coupon is [protected]. The recharge was done by pressing *400#... at 9.30 am on 4.11.09. The recharge amount of Rs. 650 has not been credited in my Mobile No. I talked to the Customer Service, and I was informed that this amount has been credited on Mobile No. [protected] in the name of Mr. Shravan Kumar. I have not understood when I loaded the recharge coupon from my Mobile No, how the amount has credited in another's No. On my several requests to Customer care not one able to sort out the problem, Am I at fault, or TRUMP?
Plz. suggest how the things can be sorted out. I have the coupon with me, which can be verified by the officials.
Subhash Saluja
Journalist
Ex-Times of India
To
The Area maneger
MTNL, Delhi,

Subject-Regarding no response of customer's complaint
SIR
i m user of mtnl broad band, my telephone no is[protected], i have problem with broad band since last one month, some time working some time not. but now it is completely not working from last Month, i was complaint about it in mtnl office and call centre many times but problem is not solved till now. I have regulary registered the complaint at 1504 but they only gave assistance that action should be taken from their side.

From-
RAM KISHAN
M-[protected]
Ref: Tel.no. 24504187
Sub: Non Receipt of Refund money

I would like inform you that the said phone/connection was surrendered on 19.1.2007 with telephone instrument. I have not received refund security money till today. You are kindly requested to look the matter and arrange refund money at an earliest time.
MY MTNL NO IS 25973675 ITS OF MUMBAI> ITS USeLESS EFFORTS OF MTNL OF HELPING CUSTOMER I HAVE PROBLEM OF SINCE I TOOK INTERNET CONNECTION ITS BEEN MORE THAN MONTHS> FIRST ONE WEEK I GOT FULL SPEED AND THEN WTF I AM GETTING ONLY 49KBPS SPEED MY PLAN IS OF 512 KBPS PLEASE LOOK INTO THIS MATTER AS SOON AS POSSIBLE PUT SOME EFFORTS PLEASE HELP

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