[Resolved] MTNL — Broadband connection not working | |||
Dear Sir/Madam: In reference to above said subject I Gurnam Singh, Resident of WZ 48/4A Krishna Park Extn, Gali No 8, P.O. Tilak Nagar, New Delhi 110018; would like to bring it in your kind notice that I having a broadband connection (number[protected] is not working properly. Sir, the problem started 2 months back when the MTNL official changed my modem, it has ruined my connectivity. Despite several complaint some of which are as below 63000002 April 30 2011 64600757 May 18, 2011 63300067 May 19, 2011 64600757 May 26, 2011 64200345 May 31, 2011 (Mr. Rashid) My broadband connection is still not working properly, SO SIR YOU ARE REQUESTED TO PLEASE LOOK IN TO THE MATTER, AS TO WHY NO ACTION HAD BEEN TAKEN DESPITE MY SEVERAL COMPLAINTS. FUTHERMORE, I WOULD LIKE TO REQUEST YOU SIR, IF MTNL IS NOT CAPABLE OF PROVIDING A PROPERLY WORKING BROADBAND CONNECTION, PLEASE TELL ME, IN THAT CASE I WOULD LIKE TO SURRENDER THE CONNECTION BACK TO MTNL. Gurnam Singh ([protected]) [protected]@yahoo.com Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
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![Mahanagar Telephone Nigam [MTNL] Phone](/img/bn/phone.svg "Mahanagar Telephone Nigam [MTNL] Phone"){kind=small}
+91 98 6811 2345
+91 11 2431 0212
+91 11 2335 6666
![Mahanagar Telephone Nigam [MTNL] Website](/img/bn/www.svg "Mahanagar Telephone Nigam [MTNL] Website"){kind=small}
![Mahanagar Telephone Nigam [MTNL] Address](/img/bn/location.svg "Mahanagar Telephone Nigam [MTNL] Address"){kind=small}
5th Floor, Mahanagar Doorsanchar Sadan, 9, CGO Complex, Lodhi Road, New Delhi, Delhi, India - 110003
Its been near about 3 weeks now that my complaint had been registered as 'urgent' by the MTNL folks, since then I have registered numerous other 'urgent' complaints, but to no avail.
The attitude of MTNL employees when addressing a customer complaint is nothing short of pathetic, there seems to be a total lack of accountability, with the customer care officials blaming the inefficient line man who does not respond to the complaints while the line man returns the compliment by saying that he never recieved any complaint.
couple of my complaint no.s are as follows
40800120
8681- URGENT
Thanks,
Siddharth J
[protected]