[Resolved]  MTNL Dolphin Mobile — Billing Error

Address:

East Delhi, Delhi

My employer M/s Steel Authority of India Limited(a Govt of India Enterprise) has taken a corporate Connection(about 700 to 800 connections) for Mobile service from MTNL Dolphin+ BSN combine for all India (i.e from MTNL for NCR & Mumbai & BSNL for Rest of India) and distributed the connections among the employes all over India and the usage bill for the same is paid by the company.

Since the numbers were in continous series there were also some numbers for which the sevice provider charges a premium amount.I happen to get connection bearing number[protected]My new account number is[protected].

MTNL charged Rs.6862/- towards the premium number charges in the first bill i.e bill for the month of June 2010 .As the primium number charge was not payable it was not paid and the first bill was paid to MTNL after deducting the same.Since then I have been taken up several times with MTNL thru their customer care & thru nodal officer to correct the same but every month the bill shows it as outstanding amount.My company has also taken up the matter with MTNL but of no use.

I request for your help in taking up the matter with MTNL to sort out the issue.

Secondly though it is not a complaint but I request your forum to take up with MTNL for giving Internet access for printing the MTNL Dolphin bill as they are giving for LandLine connections and also give SMS alerts for the bill amount and due date.Other mobile service providers are giving this facility.This will not only save paper & postal/courier expenses of MTNL but it will be great convenience for the users.