[Resolved] MTNL Prepaid Mobile, Mumbai

[Resolved] MTNL Prepaid Mobile, Mumbai — Poor Service Quality

H Hemant Kumar Rath from Pune, Maharashtra

Hello, I am a prepaid MTNL mobile customer reside in Powai (IIT Bombay). There is a huge network problem for the last 30 days for the MTNL prepaid mobile customers in Mumbai. It is a night-mare to connect MTNL phones and to call from MTNL phones. It hardly works. Most of the time it gives "call disconnected". Call dropping is enormous. SMSs take more than days to reach (even from MTNL to MTNL). In roaming mode, one simply does not get connected. It searches and searched the network. What is the reason? How many more days will you take to solve? Because of the call droppings the customers loose a sizable amount of its call. Who will pay the customer back? Is there any way to handle these kind of problem? How many days MTNL will take to solve the problem. Is MTNL going to address the problem? In my opinion MTNL should come clean with their quality of services records. TRAI should punish MTNL at the earliest. I have filed 3 complaints. 1 & 3 through customer care and 2: through on-line. Can any one take this issue urgently and solve the problem. Many customers are facing the problem. Thanks. Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

Arnapurna

from Pune, Maharashtra

Is MTNL sleeping? How many days it will take to solve the network problem. I fully agree with Hemant. The service quality is very poor (the poorest I should say). Kindly take some necessary action.

from Delhi, Delhi

Thanks Hemant for the complain. I am also facing the same problem for the last 25 days or so. I stay in Hiranandani, Powai.

The roaming problem is also there. Can MTNL do some thing?

PRASHANT KUMAR

from Chandigarh, Chandigarh

Hello,

I m a BSNL customer from agra.
I opted for BSNL Dataone Broadband on 14/05/2009.
I paid a amount of Rs.3115 which includes 2 months advance rental, rental security, 2 months modem rent, modem security, service tax, etc...
I was told that i'll get a connection in 10 days only. when i didn't get a connection in 10 days, i forward a complaint to my exchange. They sent me to the head office and there they were giving no response.
I got tired of asking customer support. That's why on 09/06/2009 i gave an application for disconnection of Broadband which was not installed at my home. And i asked for my refund.
And rather of disconnection i got a telephone bill of Rs 400.
I met SDO of my exchange, Commercial officer, AGM, DGM and PRO. They are all useless, they can't take any decision. After so much of work done the AGM prepared a refund memo of Rs. 2615.
And i didn't get my cheque of Rs.2615 yet.
Are BSNL employees corrupt or they dont wont to work.
They smoke and drink in their office. And if someone asks for support, their answer is "DIMAG MAT CHATO".
I even couldn't count how many complaints i forwarded in BSNL.
And result is no where.
Friends dont opt for BSNL, its useless.