MTS Data Card — not yet refund my amount so far

Address:

Chennai, Tamil Nadu

Dear sir
i recharge my mts datacard on 23.12.11 for rs 798.
first i recharge for rs 798 recharge failed but amount debit from my axisbank account.
second i recharge for rs 798 recharge failed but amount debit from my axisbank account
third i recharge for rs 798 recharge success amount debit from my acccout thats no problem for me.

totally three times account will be debit from my account.
798+798+798

Rs 798 for recharge mts data card ok no problem
another 798 the amout is refund on 28.12.2012
another Rs 798 not yet refund so far. i wait up to 7 to 8 working days for my refund amout. still not yet refund.
now i call to customer care is replying me why u contact earlier.
i send all details below. i proceed after rechare failure only now the customer care is replying me u recharge twice.
please kindly do as favour to me...

1) first time failure recharge details i given below.

Due to some technical reasons we are unable to deliver recharge to you, the details of which are as follows:
user id: [protected]@gmail.com
order id: M78002623c11
transaction id: 45553075
subscriber id: [protected]
amount: 798.00
date-time:[protected]:15:03 AM
status: failure

we regret the inconvenience caused to you.

We will now process a manual recharge for the same within one working day or a refund will be processed according to our refund policy, in case of refund this credit should reflect in your account within 8 working days.

A separate mail will be sent by us on successful manual recharge or refund as the case may be. Kindly wait for this communication before writing to our customer support by submitting our contact us form on the website.





Wish you happy recharging
Team RechargeItNow.com

2) this is for the second time i recharge because of recharge failure.
Dear Ravindrakumar,

Thank you for using RechargeItNow.com to recharge your Mobile/DTH service.

Due to some technical reasons we are unable to deliver recharge to you, the details of which are as follows:
user id: [protected]@gmail.com
order id: M78025423c11
transaction id: 45553310
subscriber id: [protected]
amount: 798.00
date-time:[protected]:24:10 AM
status: failure

we regret the inconvenience caused to you.

We will now process a manual recharge for the same within one working day or a refund will be processed according to our refund policy, in case of refund this credit should reflect in your account within 8 working days.

A separate mail will be sent by us on successful manual recharge or refund as the case may be. Kindly wait for this communication before writing to our customer support by submitting our contact us form on the website.





Wish you happy recharging
Team RechargeItNow.com
3) i again try to recharge because the last 2 recharge is failure. this time i recharge successfully.

Thank you for doing Prepaid Recharge. Your transaction details are:


Transaction id: 45553509
Subscriber id recharged: [protected]
Purchased value (MRP): 798.00
Date:[protected]:29 AM

For any Web payment related query or complaint please call to our below Customer Care numbers:

When calling from MTS mobile:
Data & Smart phone customer care . 955 (Toll Free).
Voice customer care (Prepaid & Postpaid) . 155 (Toll Free)

When calling from Non MTS mobile:
Data customer care .[protected]Toll Free)


4) This is register a compliant in rechargeitnow.com on 2.1.2012

rechargeitnow.com [protected]@rechargeitnow.in

Jan 2 (5 days ago)


to me
Hi Ravindrakumar



This is to confirm that we have received your 'failed recharge' request as per the following details-
Track Id: [protected]
Name: Ravindrakumar
Email: [protected]@gmail.com
Mobile No/DTH Subscriber ID recharged: [protected]
Date of transaction:[protected]

Resolution Process

1. Our customer service team will verify your transaction and process a refund/recharge at the earliest. This will normally take 2 working days (excluding Sundays & holidays). Rest assured your complaint will be attended to and wait for our response, please do not send a follow-up message before three days of logging your complaint.

2. All failed recharges will be re-tried by the system and normally a recharge will be granted within 2 working days (excluding Sundays & holidays). You will receive an email with confirmation of recharge details.

3. In case we are unable to deliver a recharge due to a technical reason, a refund will be processed in 2 working days and mail will be sent to you in confirmation. Please take note that your bank may take another 4-7 working days to reflect a credit in your account. Kindly wait for 8 days for this process to complete.

4. If you do not receive a satisfactory resolution within 8 days of transaction, you may escalate the ticket by choosing escalation option on our contact us page. Kindly note escalation request can only be logged after 8 days of the transaction. All escalation requests will be handled by a dedicated team, which will provide you a resolution within 2 working days.

Regards,

Team RechargeItNow.com





these are my evidence i given to you, please do as favour to me.