[Resolved]  Mts — False Legal Notice

Address:

Bangalore, Karnataka

Hi,

I have got a bill and legal notice after one year of payment and proper cancellation of MTS Data Card. Our A/C No.[protected] and Mobile no [protected].

The complaint from the MTS is that we have not paid the bill and we did not cancel the service properly.

We do not accept this complaint as it is not true. We got the MTS internet usage data card on the month of September 2011, from Sangeetha mobiles, Ghandi Bazar, Bangalore, with a smart phone. They said that there is an offer as we can use unlimited internet using MTS datacard for one month. And the card was activated on 20th September 2011. We purchased the card from Mr. Anwar (MTS Rep - [protected]). This connection was bought in the name of R. Victor Arokia Raj for my brother R. John Various.

But we got a bill from MTS within 15 days from the activated date stating that we have to pay the amount. We called the customer care and enquired about this and they informed us that there is no offer as said to us by Mr. Anwar but only 200MB was free and the rest they have billed us. And hence we were also not satisfied with the service and planned to cancel the service. But in that one week we got continuous calls from the MTS customer service asking for the money. The bill amount was Rs. 332. Finally we paid the bill (Rs. 332) and cancelled the connection by giving the application to one of the MTS franchise in Bangalore (Address: Arham Hosteries, 3/6 Hari Mansion, Bull Temple Road, Opp. Uma theatre Road, Chamrajpet, Bangalore – 560018). We got a receipt also for the bill paid but did not get an acknowledgement for the cancellation since the person said that the form should go to the MTS corporate office and only they will send the confirmation mail to us. But we did not receive any kind of such mails. All these happened in the month of November 2011. Unfortunately we misplaced the bill somewhere as we thought everything was fine since it happened a year ago. The next month we got a call again from The MTS customer service telling that they got neither the application nor the payment. So I went again to the franchise asking them for the same. They said that the computer had some problem and they could not send it before and they promised they will send it by that week. From then onwards we dint get even a single call from MTS. So we thought it is all over.

Now suddenly after one year we have got a Legal notice from MTS stating that we have to pay the bill amount of Rs.3180 within 7 days by cash or cheque. Again we went to the same franchise where we cancelled the service to get a proof. But the franchise is on leave for 10 days so we couldn’t prove it.

WE got this letter on 13th November 2012. So we sent a reply to the advocate naming Ranvir Vats, Tis Hazari court, Delhi on 19th November 2012. We got a call today (22nd November 2012) from the advocate office for the payment. And we tried to explain whatever happened but they where not ready to listen and they disconnected the call.

Our question is we dint even get a single call from MTS for the past one year and how could they file a complaint on us stating that we have not paid the amount etc ( We got n number of calls from them in the 1st 15 days that we should pay Rs.332 and now not a single call).

Please suggest me a solution.