[Resolved]  Mumbai Best Bus — Complaint For The BEST BUs Drivers

today i travelling from 124 from ac market to worli depot. Bus driver mostly avoid to take passanger without seeing whether passanger safely climbed up in bus or not .when ask about him for the same he rudely reply that there is fault in bus .My questions is how u allowed to take faulty bus on road if any lady or child passanger could be falled down then who would be responsible you or driver .I want strong action other wise i go to press. Bus no is mh-o1 AP-0744 And internal no is 1860 and time is 6.30pm at AC market.

Respscted sir,
Today bus driver of 124 not taking halt every bus stop eventhough bus is empty.when we ask him he rudely ans bus is faulty.who is responsible if any child or lady could be falled down from bus.If bus is faulty then why it came to road whoes responsible you or driver.bus no is MH-O1 AP-0744 internal bus no is 1860.Plz take strong action otherwise we go to press
tnx

Respected Sir / Madam

First of all I would like to thank you for your unhindered services during exigencies.
We are the regular passengers of bus route no. 421 (Filterpada), we get down at Local Office Bus Stop.
We appreciate your work during the need hour.
But Since last two-three months, the frequency of 421 (filterpada to ghatkopar depot)
has been reduced considerably.
We leave our office at exact 6.00 pm, but between 6.00 – 6.30 hardly any bus comes.
We are forced to go by Rickshaw, which costs us around Rs. 60-70 per day.
We come to work from far off places like Badlapur .
We request you to kindly increase the frequency of 421 Filterpada Bus between 8.00 am to 9.00 am &
5.30 pm to 7.00 pm as most of the offices leave at this time.
We leave our home at 7.00 to reach office at 9.00.
Hope u would understand our problem & act on it promptly & immediately.

From Last one month, Everyday i wait at least 45 mins at Sakinaka Bus Stop for bus no 398 and 478, than only i m able to get bus, Otherwise i go to Dr. Datta Samant Chowk for more buses .I don't know whats happening with BEST Buses.

1> Why is number of buses getting day by day lesser?
2> Why Best Buses not coming on time?
3> Why more frequency with bus no 425 and 185, where as less frequency with 398 & 478.
4> Why Quality of Service is getting poor Day by Day?


If Best can't provide good services then they should stop providing their services, Let private Buses perform their Best Possible.

Please take any corrective action regarding this...

The frequency of the AC 440 buses are pathetic; ask the staff/drivers constantly the same answer there are NOT ENOUGH BUSES. However, the AC 503 buses keep plying in a timely mannger with hardly any disruption. Today I went & complained to Depot Officer - Mr. Chitke at Wadala Depot & he demanded I provide detailed information.

Here are the specifics:
1. Mon - 17 Oct.: No bus from 11am till 11:55pm.
2. Tue - 18 Oct: Again no bus from 11am till 11:50pm.
3. Wed - 19 Oct: No bus from 11am till 12:10 pm; last AC 440 left at 10:40 am (as per details from the staff)

This is ridiculous & not acceptable. Currently, there is supposed to be AC 440 after every 25min & today I've been informed this will further be increased to 35mins; additionally going forward there will be only 6 buses - as 2 are not functional. I don't understand why reduce the buses; when these buses can be repaired/replaced. At peaks hours in the morning/evening the frequency of the AC needs to be increased. Whereas, during the day its understandable the frequency is lesser.

It's high time someone looks in to this & takes necessary action. B.E.S.T. bus services & overall Mumbai public transport used to pride themseleves with best transport facility; but off late unfortunately its horrendous an experience.

Dear Sir / Madam,
It’s a complaint against an irresponsible bus driver who was driving BUS No. 180 today on Oct 21, 2011 between 8:30 AM to 9:30 AM .
Today in the morning at around 9:00 I showed my hand to stop the BUS No 180 as the driver hardly stops the bus on “Bhagat Singh Nagar Goregaon West” stop. The bus stopped for a while that too not on the Bus Stop and before the passengers could get into he just started the bus. I was about to fall but somehow I managed to get in. It was a horrifying experience and would have caused serious injury. Thanks to God. I have kept the bus ticket carefully expecting that somebody will come for inquiry.
The bus drivers don’t stop the buses even if they are empty. The bus drivers and conductors need to be sensitive and they have no right to play with our lives.
I would appreciate if some action from concern authorities being taken at the right time.
Thank you

BEST — BEST Bus Driver

Dear Sir / Madam,
It’s a complaint against an irresponsible bus driver who was driving BUS No. 180 today on Oct 21, 2011 between 8:30 AM to 9:30 AM .
Today in the morning at around 9:00 I showed my hand to stop the BUS No 180 as the driver hardly stops the bus on “Bhagat Singh Nagar Goregaon West” stop. The bus stopped for a while that too not on the Bus Stop and before the passengers could get into he just started the bus. I was about to fall but somehow I managed to get in. It was a horrifying experience and would have caused serious injury. Thanks to God. I have kept the bus ticket carefully expecting that somebody will come for inquiry.
The bus drivers don’t stop the buses even if they are empty. The bus drivers and conductors need to be sensitive and they have no right to play with our lives.
I would appreciate if some action from concern authorities being taken at the right time.
Thank you

i m regular passenger of GORAI BEST using passes for the same.
But dont know why these people cancel Bus Stops without intimation.
every day i travel by bus from charkop to vitbatti & only 2 buses for that 226 & 464
but the bus drivers never stop at bus stop purposely ask female passanger to get down at mid of highway
& even after requesting they do not halt
Who will be responsibile if any thing happens to us while crossing or while getting down
Is Best going to repay if anything happens
I m going to give this NC to police as well & will use RTI and take the help from media too.
Are these drivers driving for themself
Hope by writing here my problem will be bit understandable or solved

BEST Bus — BEST BUS NO 226, 464

I am regular traveling by Best Bus no. 226, 464 between GORAI to Goregaon Checknaka.
Some of Drive didnt stop bus at - Goregaon Checknaka & Gen.A.K.Vaidya Marg Junction, Alway they took flyover...
drop us at corner of flyover start.

Sir I am residing at Goregaon (west) amd working at powai. The buses 469 starting from Oshiwara and 479 from Goregaon station are very useful to me and my friends who take the bus from Filmsthan to powai. But the problem is the frequency for these buses are very less. Both the buses come together always. For example after 7.55 a.m there will be no buses till 8.30 a.m If they are kind enough to start these buses leaving a gap of 15 minutes that will be very useful to us. For example if 479 bus comes at 8 a.m, then 469 can be started after 15 minutes, we agree both the buses start from different places and destinations are also different. It is our humble request that pl increase frequence of these buses and oblige.


Jaya

citizen rights — no proper bus drivers

This is one such problem that each and every one in this city face and its turning out in a huge factor.Recently the mtc has increased the fares in a huge amount as result the bus drivers dont ever follow the rules recently a bus driver (TN-01 N8735 a bus from broadway to tambaram)spoke harsh words to the passengers,and more often they dont stop in bus stands and we need to wave our hands for it just like waving a flag.Its a small issue but what if it happens each and everyday 24x7.so please take it as a big issue before you get affected by it.

Dear Sir/Madam,
I am residing in Bhandup Stn (W) and working in MBP.Currently there is only one bus 523 going by this route.
There is no AC bus plying plying from this route.There is NMMT AC bus 123.But is is very crowded.Can you start a AC bus in this route or increase the frequency of 523.

Thanks

Today I was travelling back from Mulund in a rickshaw with my children. At the Shangrila Biscuit Factory stop our rickshaw was almost squashed by a BEST bus No. 27. This bus was behind another BEST bus and this BEST driver of bus 27 wanted to overtake the bus in the front not allowing other vehicles to come in its. I almost got the scare of my life as I was with my little children and the driver was least bother that our rickshaw was in between his bus and another vehicle. By the grace of god he put a break. Request you to please take action against such drivers who are always dangerously overtaking or racing past other smaller vehicles. Inspite of so many accidents coming to light and the media hitting at it strongly, it does not seem that the BEST management has taken any initiative to take the drivers to task so as to prevent any future accidents happening in the future. The bus plate number is MH01 AP 0412. This incident happened at around 1:15.

Complaint Registration Sys. is good for passengers difficulties. Even I registered a complaint many times against BEST driver & Conductor. but i don't know wether they take any action against it or not. Because drivers & conductors are continuing the same attitude till today. The situation is still as it is. and Best don't provide us any feed back, that what action had been taken against the complaint. Actually they should give return feedback to complainee what action had been taken. Otherwise no use to register complaint.

Respected Sir

Today i was travelling by BEST BUS no 302, (MHO1 ap[protected] from Pratiksha nagar to mulund.Timing is 8.10 am from Pratiksha Nagar.My complaint is Front indicator was not working of the bus its ok some time its happen but in that case Conductor is also not addressing the people that which route we are going.Second thing bus condition is very bad no one can seat on the back side of the bus.Driving is very rough, You may need to talk to drivers and conductors also to guide the people.


Please do the needful.

Wel KAPIL

Dear Sir,

I would like to inform you that this complaint is regarding the bad frequencies of the bus no. 326 from Mantri Park (Shiv shahi) to Kurla / Sakinaka.

Every day people are facing the problem because of the bad frequencies. We have noticed that there are no buses between 8.00 am (morning) to 9.00 am for this route since 15 days.

So what about those people who need to reach their office by 9.00 am (morning).

Kindyl arrange the 326 buses between 8.00 am to 9.00 am from Mantri Park (Shiv Shahi) to Kurla/Sakinaka.

Would like to request you to please resolve this problem immediately.

Your(BEST)co-operation would be highly appriciated.

Thanks & Kind Regards,
Sumitra Nayak

06.12.12

I travelled by Bus No. 348, Bus plate No. MH01 LA 6573, Timing
at Morning 08:20 a.m. on 06.12.12 for office purpose (i am working in
Air India-Vigilance Department)

I travelled this bus from Dharavi T-Junction to Vakola.
Yesterday ame driver has quarreled so, today When i was boarding in the bus driver run the bus. suddenly, i run & take this bus from signal.

I asked Bus driver & conductor why did u run the bus when passenger are
boarding in the bus both are use to me very bad language - "Chal Chal uttar khali. Tu kai aamch vakad karnar aahes. Tu parart hyach bus madhye
chadnar aahes na. Udya bhagun gheu tula. Tula chadhun deto ka bhag."

It happens two time with same driver & same conductor. They are very rude.

Pls take action immediately.

Regards

Passenger.
Sarita.

DEAR SIR,
I VARUNKUMAR SHANKAR STAYS AT GHATKOPAR, I BRING TO YOUR NOTICE THAT BLEDDY WHAT THE B E S T
BUS DRIVERS ARE DOING, I NOTICE EVERYDAY THAT BUS NO 416, 410 GOING TO GHATKOPAR STATION OR
FROM GHATKOPAR STATION TO AMRUTNAGAR I SEE TAHT EVERY SEC THERE IS A BUS BACK TO BACK OR
1, 2, 3, 4, BUSES ONE BEHIND THE OTHER EITHER GOING TO AMRUTNAGR OR GHATKOPAR STATION FROM
EARLY MORNING 6.30 AM TO EVENING 5.30 PM. I SEE SOMETIMES THAT B E S T PEOPLE ARE DOING
RESEARCH ON BUS 416/410, BUT I THINK THERE IS ANY SERIOUS ACTION IS TAKEN.
SO I KINDLY REQUEST TO TAKE NECESSARY ACTION ON B E S T BUS DRIVERS FOR BUS NO 416/410.
THANKING YOU, YOUR'S FAITHFULLY,
VARUNKUMAR SHANKAR.

I am regular traveler of bus 494 from parsiknagar kalwa to johnson & johnson stop at mulund in both side journeys. But the bus timings are very inconsistent especially at evening times.

I usually wait for 6.40 pm bus at johnson & johnson stop at mulund but bus either gets late till 7 or sometimes leaves early by 6.20. next bus is scheduled at 7.20 pm but even that's too crowded so they don't stop bus.

Most of the time travelers suffer as bus conductors cancel the bus due to unknown reasons.Especially women get affected more in evening times and get late to reach home as it's only bus connected to kalwa-parsiknagar.

I strongly demand strict action on these delays and sudden cancellation of bus. There should be more frequency of buses in peak hours.

Thanks

the frequency of bus no.341 leaving from goregaon east station in the morning was within every 10 minutes, however now a days the bus is not following any particular timings and the frequency is only after half an hour. will anybody please request the best bus to increase the frequency of the bus for atleast within 20 minutes. due the big time gap, there is always rush in the buses and people reach late to their offices. one cannot travel in an auto wherein we have to shell out 100 bucks only to reach mittal indl. estate at andheri east.