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Brihanmumbai Electricity Supply & Transport Undertaking [BEST] Complaints & Reviews

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1.5

Updated: Aug 4, 2024

Complaints 559

Resolved

166

Unresolved

393

So far, so good. Brihanmumbai Electricity Supply & Transport Undertaking [BEST] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Brihanmumbai Electricity Supply & Transport Undertaking [BEST] will keep up the work and continue to help more customers with their concerns even better 🤝

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Brihanmumbai Electricity Supply & Transport Undertaking [BEST]

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Payment not reflected

Payment not reflected

Overcharged electricity bills

Sending messages wrongly to my number

The Best electricity bill of 2430rs was paid twice

Most useful reviews

Complaint For The BEST BUs Drivers

bus driver badge No.9461

no timely bus and low frequency

The driver is not stopping the bus in the bus stop

Rising in the electricity bill

High electricity bill

Brihanmumbai Electricity Supply & Transport Undertaking [BEST] reviews & complaints page 2

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Address: A/2 Floor Loft, Shree sunder kamla nagar masjid, Bhaudaji road, Extension sion hospital colony

Respected Sir, I beg to draw your kind attention towards the excessive billings I have been receiving since the last few months. I have been living at my Current Residence since the past 5 years but it's been 3 months since I had been receiving such hugely inflated electricity bills although consumtion is not that high.
Kindly do the needful by sending someone to check electricity is stealing from our meter.
Thank you...

+1 photos

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Bus no MH01DR2256 driver was driving very rash driving and brushed my car and was very rude and u need to take action against such drivers or else will go legal against BEST

Want a official confirmation against the driver as u have taken the photo of him and the bus and my car which he crashed

Deepak Thakkar
[protected]...

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Address: 809/5A, New hind mahada mill, ghodapdeo, mumbai -400033

Respected sir/madam,
With due respect I am writing this letter to inform you that I a customer of your Brihanmumbai Electric Supply And Transport also my consumer Mo/ID [protected] since the last ten years.
Over the last few months, I have had a problem with my electricity bill ranged from 500-1000
But in the last few month my electricity bill has reached a maximum of 3000-. Which is not possible for me to pay. As far...

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Address: Mumbai

Dear sir today I was traveling from lokhandwala to Andheri station via bus no 252, first of all the ac wasn't working and the bus capacity should be not more than 30 passengers but there were more than 50 passengers in the bus and I was a bit afraid that the bus might get tilted to one side and fall down. This situation has happened with me repeatedly even when I had caught bus no 266. Please try to get rid of these buses and bring in bigger...

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Address: Mumbai

Get rid of these small AC buses as soon as possible because there are many drawbacks in this such as it doesn't stop in between and also the conductor at Andheri station takes lot of time for issuing the ticket hence creating a seperate line apart from the regular line. Also standees have to bang their head if the conductor applied brakes. The most important point is that just by saving manpower by not issuing the ticket inside the bus creates...

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My BEST Consumer number is[protected]
I paid electricity bill of 630 Rs on friday 25th of november 2022
This amount got deducted from my bank and i did not got any confirmation receipt nor this amount got reflected in BEST?
Am attaching the proof of amount which got debited and also bill of the month of May which i paid.
I request you to kindly refund my money or get it reflected on BEST website.
Awaiting...

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Address: BEST mumbai Ghatkopar

बस क्र.४७० बोरीवली ते घाटकोपर आगार दि.२१/१०/२०२२ वेळ ४.५० वाजता जागृतीनगर बस थांबा जवळ चालकाने बस थांबविली नाही.घाटकोपर(लक्ष्मीनगर) इन्चार्ज श्री गायकवाड-९२९५ तक्रार घेण्यास...

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Address: Mumbai

I was waiting for the Bus and it didn't stop on the mulund sonapur bus stop, I have already faced such issue previous where they see only one passenger they don't stop which is not legitimate.

Details about the bus are below

Bus No. C61 runs from mulund depot to Mira road time was around 9:27pm date - 17th October 2022.
I cannot tolerate this anymore I need the action and compensation against the company.br...

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Past 2 month before I pay my bill in online after that I didn't receive the bill

request you to Kindly send the bill. I can't able to pay the bill

Kindly do the needful at soon possible...

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Me[protected] rozi sakali 10.50 am la bus no. 392 madhe iit market varun bus madhe chadhle, bus madhe jast gardi navti, pan majhya hata madhe bags saman hota, ani ticket che paise baget hote, me bus madhe chadhlya barobar conductor back door chya seat var basun hote, tyani awaz dila bus rikami ahe ticket gheun ja.. pan me 2 seat pudhe jaun basle ani bagetun paise kadhle Rs.20/- ani conductor la bolle ek sakinaka dya.. tar te mala ordun bolle...

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Consumer no.- [protected]
Janardan Babusha Dhole

first payment done from Paytm on 6th august & 2nd payment done from Phone pay on 2nd September.
Amount- Rs. 90
Even on 7th sept we paid Rs. 80 from phone pay as well.
Please check and kindly adjust both the amounts in the bill....

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To
The General Manager
BEST Services
Mumbai
Dear Sir,

Request you to draw your attention towards the accident caused due to rash driving by a BEST bus with Registration Number- MH 01 DR 6233, NEAR JAGRUTI NAGAR METRO STATION SIGNAL at 6:57 PM on 17th September 2022.
Bus no. MH01DR6233 came from behind and hit my car (MH46BZ3041) and damaged the left side mirror. I chased the bus and stoped...

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Address: BRIHANMUMBAI ELECTRIC SUPPLY & TRANSPORT UNDERTAKING Address : 1st Floor, BEST Bhavan, BEST Marg Colaba, Mumbai 400 001

To
The General Manager 26th August’21
BEST Services
Mumbai
Dear Sir,

Request you to draw your attention towards the accident caused due to rash driving by a BEST bus with Registration Number- MH 01 DR 6233, NEAR JAGRUTI NAGAR METRO STATION SIGNAL at 6:57 PM on 17th September 2022.
Bus no. MH01DR6233 came from behind and hit my car (MH46BZ3041) and damaged the left side mirror. I chased...

+1 videos

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Address: BRIHANMUMBAI ELECTRIC SUPPLY & TRANSPORT UNDERTAKING Address : 1st Floor, BEST Bhavan, BEST Marg Colaba, Mumbai 400 001 Tel. No.: +91-22-22856262 (

To
The General Manager 26th August’21
BEST Services
Mumbai
Dear Sir,

Request you to draw your attention towards the accident caused due to rash driving by a BEST bus with Registration Number- MH 01 DR 6233, NEAR JAGRUTI NAGAR METRO STATION SIGNAL at 6:57 PM on 17th September 2022.
Bus no. MH01DR6233 came from behind and hit my car (MH46BZ3041) and damaged the left side mirror. I chased...

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Address: Mumbai

Dear sir please get rid of these small ac buses as soon as possible specially for busiest routes like 266 which is always full due to the smaller capacity of the bus. Also have to stop at particular stops for tickets which take more than 5 minutes. Please get bigger buses like tata Marco Polo or the old ones, AC or non AC doesn't matter as the bigger buses have space for sitting as well as standing. Also you can't breathe properly in smaller...

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Address: 0-414, floor-4, T/64, Transit Camp Blg, Sion Transit camp, Nr Mala Garden Pratiksha Nagar, Sion E, mUMBAI-400022

Hello sir, Someone has wrongly shared my mobile no. in Best department and I'm receiving messages for payment of electricity bill every month. Please Check with the same asap since the person have made a mistake in putting mobile number it seems. Please look into this matter asap and let me know with the same

[protected]@gmail.com...

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Address: Parel, Mumbai

Today, around 6'o clock a BEST bus driver scratched and destroyed my left front side of the car because of rash driving.
The road being literally empty to pass 2 vehicles easily, he suddenly out of nowhere wished to turn right for no reason and literally thrashed my car.
Chased him till depot because he didn't even dared to stop after which instead of being sorry, he said 'scratch aur dent hi toh hai'. What kind of non-sense...

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Address: Cheddanagr chembur mumbai 400089

Bus rout no.366 and another bus route no.377 your reference nos..7405 for bus no.377 and your reference no.6332 for bus no.366 plying from kurla east bus station..on these buses markings over the seats for senior citizens is erased and or deliberately stickers removed to cause inconvenience those passengers for claiming over such seats for sitting while travelling..it is definitely the work if some mischeavous elements...which you and your...

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Address: 2291/55, sector -7, cgs colony, Mumbai

I have allotted quarter no. 2291, in building no.55, sector -7, cgs colony, Mumbai, Maharashtra, 400037. I am doing exchange of quarter. Best has cut my old meter and did not start new meter in above mentioned building. Please start my new meter. I have submitted TR report with deposit amount in Wadala best office on 25/08/2022...

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Dear BEST (transport Unit)

the electric buses are running on route no 100 (Churchgate to Nariman Point Free press journal Marg ) are not proper ventilated and therefore during rush as well as traffic there is in suffocation in BUS, people can to brith properly, hence we request you to start the AC buses in these route....

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