[Resolved] MyTVS All Cars Service Centre — Misleading advertisement / Overcharging | |||
This is a copy of the complaint I have sent to mytvs customer care Sir, mytvs Vellore workshop (advertised as tvs owned) has printed pamphlets advertising special rates for body works.It mentioned the following rates: For Hatchback cars-Rs.1900 per panel For Sedans-Rs.2700 per panel I took my Maruti Swift to the workshop on 4th August for assessing a minor dent on the front hood.I had even spoken to the sales executive over phone the previous day.To my utter surprise, the service person who looked at the car quoted Rs.3700 for the panel work alone.When I mentioned the advertised rates to him, he asked me to show it.They themselves had displayed the leaflet on their notice board and I showed it to him-he replied that the special offer is for those who have done a paint job earlier at the workshop and customers and misunderstanding the advertisement.I can read and understand English and am in possession of a copy of the leaflet and can produce it anywhere.It does not mention anything likeprevious painting job at tvs. So, Irequest immediate action to ensure advertised rates to the customers and remove the misleading advertisement. Dr.LENIKUMAR JOSEPH Assistant Professor Dept of Pediatrics, CHRISTIAN MEDICAL COLLEGE VELLORE 632004 Mobile:[protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
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7 B West Veli Street, Madurai, Tamil Nadu, India - 625001
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Sir,
In response to my complaint which I sent today morning, I am happy to inform that the response from your side was prompt and good, though I cannot say that the issue is resolved to my satisfaction yet.I received a call from Mr.Suresh, Manager of the Vellore workshop.He explained that the rates quoted (per panel) is for painting only and tinkering required will be extra and it could be decided only after seeing the vehicle.He admitted that the brochure does not mention it clearly in that manner and it must be an oversight which happened in printing or proofreading.Now, my points are
1.It is not the customer's fault or misunderstanding (as told by your service technician) if the advertisement is not correct
2.The reason for the difference in actual and advertised rates is not even known to your own staff; as two different people are giving different explanations.This is suspicious.
3.There is a limit to the amount of tinkering that can be done; beyond which you will have to replace the panel.So, it should be possible to quote a rate beforehand which includes tinkering also.
I request you to
1.Ensure that I get my vehicle is serviced at the rate which was quoted lure me to your workshop (Rs.1900) and
2.Withdraw or correct the misleading advertisement forthwith- to avoid further confusions if ti really is a mistake in print.
If you can do these two things, I can consider my complaint resolved satisfactorily.
Thank you,
Dr.LENIKUMAR JOSEPH
Assistant Professor
Dept of Pediatrics,
CHRISTIAN MEDICAL COLLEGE VELLORE 632004
Mobile:[protected] Dr.[protected]@gmail.com