[Resolved]  Naaptol — Advance payment made through credit card but not received product

Naaptol order no. 69286
Order date: 09/10/2009
Delivery date and payment: 12/10/2009
Return date :12/10/2009
Name of item: qwerty keypad dual sim multimedia phone
Mode: credit card
Courier: bluedart
Reminders: unlimited

Dear sir

Subject: no prompt action to a problem (Ref order no. 69286)

Dear sir,

This is the reference to a product mobile phone e-71 multimedia that i have ordered on 9th october 2009 vide order no. 69286. I made the payment for this product via icici credit card. I had received this product through blue dart on 12th october 09 and the courier man demanded rs5100, because as per him the payment for this product was not made to naaptol and it has come under the cod. I am constantly making calls to your complaint department to know the status of my product but till date i have not received any satisfactory answer.

I have made a number of std calls since these numbers are not toll free, that too when i have paid for the product in advance. At last on 16th october 09, i had a talk with ms kavita rathore and she assured me that i will receive this product latest by 20th october 2009 where as i have not received it till date and infact you are not coming on line, as i have been made to understand that you are always busy in meetings.

I had called up on 20th october 09 morning had a talk with mr sachin rathore and he assured me that he will resolve the problem and will get back in 1-2 hours, but noboby called me up.

I again called up on 22nd october 09 morning had a talk with mr sachin rathore on hi mobile and he assured me that he will resolve the problem and will get back in half an hour, but as usual he did not turn up.

I just fail to understand what all these people are doing since 12th october 09, the day when the first complaint was done. I was to gift this product to someone on the occasion of diwali and it makes no sense if it gets to me after that. Everyone in your customer-care knows my name ie. Yamini, deepa, snehal, kripa, geeta (From email department), sarika (Logistics) and sachin rathore.

Naaptol has used my money for several days as till date i have not received any product or any satisfactory answer. Nobody has bothered to call me back and i have spent more than rs1000 on std calls only.

Look into this matter at priority and get back soon.

Yours truly

Sandeep sagar

C-2-c/ pkt 2, 92,
Janak puri,
New delhi - 110058
Mobile-[protected]
[protected]@yahoo.co.in