[Resolved]  Nokia Care — harrassed by service

Nokia — my NOKIA 6303 Classic doesn't work properly

Dear Sir/Madam,
I bought my new nokia 6303 classic mobile one month ago but I am facing some problems while using it.
1- It usually drops its network.
2- while talking its speakers doesn't work and voice is not audible.

For this I went to nokia service center but they suggested me to change my BSNL sim because it is not supporting BSNL connection and if I want to repair it I have to send it to NOKIA company for 15-20 days.
How a mobile doesn't support to one particular sim while that of others.
Kindly tell me what should I do.
Thanking You.
Yours Faithfully
RITU RAJ

Dear Sir,

I Puchased Nokia 5252 in May 2009 at Mahipal pur. but now it has no display when i went to nokia care they they told me there are one scrow missing in our mobile . so we cant install new software in free of cost.we would have to pay rs. 350.00 for installation. but i didn't open may mobile any time
Plz Let me know should i have checked the all screw when i purchased the mobile
And now I would have to pay rs. 350.00

Thanks
Mukesh
[protected]
[protected]
[protected]

Now Nokia is selling handsets without proper quality control in India and after sales service is also extremely poor. It is time for the concerned authorities to look into the matter and stop further harassment to the consumers.

sir my name is sushil kumar i am a consumer of nokia having the imei no354179/03/708 and having the product code 05777933 my cell phon nokia 5130 having the problum of hanging for that i went to the custumer care centre dharamshala himachal pradesh on date 25feb 2010 then custumer care head told me that u have to pay 300 rupees for getting phone fine since my product was in warranty i refuses to do that so he start making argumt to me and said that ur fone was fell into the water but i said that it was never like that he makes misbehave with me and put my phone out of waranty and now my phone is having hanging problum again when nokia care call regarding to service came to me i show my unsatisfaction toward nokia care then he call me on my cell and starts abusing to me he told that he is a head of the nokia care center dharmshala and his name is suraj by making this he is spoiling the market of nokia in himachal pradesh so please look into the matter and take suitable action

nokia care dimapur -797112 ;nagaland This sirves center is not take real price and not give god sirvesses no falo nokia care rool ?

Nokia E71 — Authorities tried to return the mobile after damaging it instead of repairing it

Mobile handset of the company Nokia
Model: E71
Colour: Metallic Grey
I gave the mobile on one of the customer care services of Nokia to repair the camera under warranty period. First they took a lot of time in repairing it and when I went to recieve my handset, the camera wasn't working. Moreover, ON/OFF switch key wasn't there. Now when I go to recieve my mobile again they say that they have already delivered the handset even when I haven't recieved it.

I want to lodge complaint against my NOKIA Mod. No.- 2700 Classic (Black) purchased on 15/10/09

(IMEI – [protected])

Battery – BL -5C
[protected]Q353
N21800501

Charger : AC 3N
[protected] ; 0675605

I had purchased the set with good faith on your company. However just after one week, I noticed that the charge of battery is irregular inspite of my charging it regularly. Without usage at all, the battery run low within 5-6 hours. I had submitted the phone to NOKIA care at Bhiringi, Durgapur on 1st week of November. They delivered the set back, promising the end of problem. However the problem is showing again as the battery is losing charge quickly even with usage of the set.

I had submitted the set again on 12/03/10 but its of no use. The problem continues and has became a source of tension as I cannot use the facilities of the set without fearing the problem of low battery.

I’ll be very grateful to you if you kindly look into the matter and take steps regarding the solution of the problem. I hope you will take the necessary action as early as possible and preserve the name of the company.

Nokia Care — i want to be a nokia care

i want to be a nokia care partner...please let me know about the criteria to be a nokia care frenchice...and my mobile number is [protected].[protected]..please contanct me so that i can know the terms and conditions....thank you

I think Nokia customer care center is the one of the worrrrrsssssssst... customer care service.

My Nokia N95 mobile[ IMEI: [protected] ] is given to nokia center [ 34 Bharathi Road, RTS Copmplex Cuddalore 607 001, Tamilnadu, India] for simple screen problem.
After 6 month he given me the mobile with camera, slid function, mic problem. Now my mobile camera, slid function, mic are not working. i have paid Rs.4500 for this service.

For giving my mobile to customer care center i have lost Rs.4500 & almost my mobile also lost.

Very thanks for this good service keep it up then company will become rich & people will become foooooooolllllllllllllssssss...

I think Nokia customer care center is the one of the worrrrrsssssssst... customer care service.

My Nokia N95 mobile[ IMEI: [protected] ] is given to nokia center [ 34 Bharathi Road, RTS Copmplex Cuddalore 607 001, Tamilnadu, India] for simple screen problem.
After 6 month he given me the mobile with camera, slid function, mic problem. Now my mobile camera, slid function, mic are not working. i have paid Rs.4500 for this service.

For giving my mobile to customer care center i have lost Rs.4500 & almost my mobile also lost.

Very thanks for this good service keep it up then company will become rich & people will become foooooooolllllllllllllssssss...

Nokia Mobile — service

I have purchased Nokia 5130 on 27th feb 2010 from Nokia gallery situated at Santacruz(W). nowadays the battery is giving the problem and its keypad buttons are also not working properly.

Nokia — Mobile bill is not Perfect

I had purchased 1 hand set of Nokia 1202 on 22nd October'2009. I have bill of the dealer. Now my cell is not working properly. Its Battery may be not proper or I have to change the battery. Still my handset is under warrenty. I go ahead to 'Nokia Customer Care' for replacing the same battery but they avoid to do this. I show bill of dealer then also one executive said its not a proper bill so we are not going to change the battery of your cell. And you have purchase new one for the same. I surprised, I ask the reason then they said in bill VAT and Excise Tax is not mentioned so the dealer is not proper dealer so we can't replace or help you for the matter. I surprised and asked that if dealer is not proper then how your company make allow them to sell the 'Nokia Mobile' to the customer. Customer always don't know every legal matter, many customers are also illetrate and not aware about this. But the matter is How comapny supply its products to this kind of Dealer? How non authorised dealer get banded company's product? And customer will always suffer. I want to lodge the complaint against Nokia company which not going to solve my problem.

dear sir my name is hitesh khosla
i have lost my nokia 5130c-2 w.silver phone with docomo number [protected] yesterday what should i do for getting it plz give me a suggestion and my imei number is [protected]

DEAR SIR

I have nokia model e72, still it is in warrantee period ( upto 09/02/2011 ) imei no.[protected] code 0591954. Within one year I faced problem of software failure & might be other internal also. I gave it Nokia care, they updated software, but still there is problem i.e. Automatic switched off, custmer care barnala148101 sadar bazar punjab job card no.[protected]/100427/9 bnaya 3:17pm or muja kha 4:15 pm ana lakin main unka pass 5:15 pm gya unhona kha aap ko 25mint main sat dadeta hain fir kha aap ko 7:30 pm sat milega ab bata do main kya karo aap ka koi farz nahi

Nokia Care — Screen damage

Sir, my name id Sanjay Raj and I have problem in my mobile i.e nokia 5233 touch screen, in this regards i have submit my mobile in nokia care , patel nagar in proper condition, after 10days the executive of nokia mr. hemant told me screen of your mobile was damage. you are requested please solve my problem.

Nokia E71 — Not satisfied with repair service

Dear Sir / Madam,

I have purchased Nokia E71 after waiting for almost 2-3 months for getting white colour handset. From the start itself i was facing hanging problem and even slow process. Hence it was submitted to NokiaCare for 2-3 times, however it was not solved properly. Then finally i decided to continue with the same.
Recently my bluetooth was not connecting to E71, hence handset was submitted to NokiaCare (Kaustubh Telecom, Shankarsheth Road) on 27.05.2010 jobsheet no.[protected]/100527/23. I waited for 30 min to get the jobsheet when it was informed to me the handset is having hardware problem, hence the same has to be send to Delhi and i will be getting the handset after 10 days. On 07.06.2010, i went to collect my handset, where I was shocked to see my E71 in black colour. when i asked for my white colour E71, it was informed that the black colour came from delhi we cant do anything. we can provide only black or grey colour handset. When i asked the reason, it was informed that it may be wrongly changed by other handset in Delhi.

I want to know how it can happen such a mistake where the service people cant even know the difference between white colour n black colour. Such a negligent approach of Nokia service centre towards the customer .

When I insisted for white handset only, then it was informed to wait for 10 days, as the same handset will have to be again send to Delhi. Now i am doubtful, which secondhand panel will be fitted to my handset. What then the warranty means where replacement of handset is promised by the company. Whether it means replacement by secondhand handset or secondhand parts ?

Please look into the matter and revert back.

regards,

varma premsingh
[protected]

Nokia/N71 — Nokia Handset Damage at Service Center

I gave my Nokia Handset (Nokia E71) to your Nokia Center[protected].
There was only one problem in handset, on-off switch was not working properly.
Handset opened first time at this service center. and engineer changed its On-Off Switch 3-4 time but they was not success.
after all try they told me that circuit problem on PCB of Handset. and you defined that its a liquidity damage.
how could they defined that it is liquidity damage.
its was not physically tempered or dropped in water. even opened first time after purchase it.


Details of Job Card:
Job Sheet No.:[protected]/100524/40
Date & Time: 24-May-2010 (13:27)
Customer Name: Vipul Bhalgama
Contact No.: [protected]
IMEI No.: [protected]
Product Code: 0580126
Model No.: E71
Warranty Ref Number: APAINY[protected]
Target Delivery Date: 24-May-2010

I need my handset totally ok. I need justice.
Kindly do the needful.

Nokia Care — fraud and misbehaviour with consumers

Respected Sir,
My previous complain was:
Respected Sir,
I,Ramkrushna.E.Nandanwar,SDE,BSNL,Nagpur beg to state that the nokia care service is not aware of their responsibilities and betraying the consumers. Sir some days ago there was some problem on my mobile MODEL - NOKIA N-96 when i consulted nokia care i was told that due to one software my mobile was hanged so they inserted another software then the keypad was not following the software so they told that keypad has to be changed so after the above process i paid the bill and fullfilled all the required process
but they have fraud me they inserted any old keypad instead of new one and still the problem is not fully recovered. When i consulted about this problem they misbehaved with me and they used bad language which was not at all expected.sir, i request you to find solution of this problem and fullfill required process as soon as possible
name and address of the shop:
MILAPS ELECTRONICS
Sanskrutik Sankul 2nd flr; jhansirani square,
Sitabuldi,Nagpur-440012
ph no.[protected],82,83 email:[protected]@gmail.com ASC:856_504867

name of complainant:
Ramkrushna.E.Nandanwar
Sub Divisional Engineer,BSNL,Nagpur
mob.no.[protected]
email:apeksha.[protected]@gmail.com

Sir, the name of the people who misbehaved me was from above shop and their names were
Engi.Ravi Barange and Bunty Ahuja
Sir please help me i will be very grateful to you.
THANKING YOU.


And now the complaint is that my mobile has some major fault and now when i went there they misbehaved with me again and the people who misbehaved me also were those whom names are written above sir they are insulting customers without any genuine reason kindly note that please
thanking you

I have purchase new handset nokia express music 5130 during the month of june 2010, but i regret to inform that it has poor service, the FM and loudspeaker of this phone do not work from the very beginning, i didnt understand why it has poor service, please register my complaint and replace my handset.

I believe on nokia blindly with their services and robustness. But just after one month, the handset started giving troubles. Its key was not working properly and gradually it stoped working.

since the then time the mobile set is FM problems. for that i have requested the shopkeeper to replace or repair it but unfortunately atlest 30 repeatidly visits to the shop, i always have been assured for the next time for the same. now i am fedup with that situation.
from
HERRY GULATI
[protected]

Nokia — Phone has been broken by nokia technician

in the user manual it was written that "your Nokia Handset supports the feature ou nokia maps"
but the featured application was missing from my handset. So, i took my cell phone to the nokia service center at Begum bridge (Meerut). but while packing the phone the the body of my cell phone was broken by the technician. and now they are helding me for the miss handling and breakage of my cell phone. and it could be easily seen that this is due to the lack of technical abilities of their recruited technician.
and on that the "maps application is still missing".
MODEL: Nokia 2730 classic
imei no: 352020/04/015496/7
customer name: Anshul Koundal
address: 161/6 shastri nagar nai sarak meerut
contact no. [protected]