[Resolved] Nokia Customer Care Of India — Pathetic Services to already the customers of Nokia | |
I brought N72 phone on 01/10/07 and since then i have given twice that phone for repairing for the same problem.THis time when it again went out of service i asked them for replacement as my phone is a brand new phone with a proper bill but Nokia Care centre flatly refused. My query is that if it is justified that if there any 1 in 100's phone is a faulty phone from the beginning itself and the same cannot be replaced with a new handset........ Where is the fault of the customer.....who had put in their entire belief on the authenticity of the nokia Product.... Cant they accept their one fault....and get it replaced... jyoti Arora Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 179 Comments | |
Comments
Today i lost my new nokia 2600classic mobile i need also nokia customer care number in and around chennai.my mobile serial and purchase date here below.[protected]purchase date)
Serial no:[protected]
Serial no:[protected]
Dear Sir,
Today morning[protected] i lost my mobile . my mobile model, serial no (IMIE), and date of purchase is given below .Please find the mobile where it is currently available.[protected], 2600classic,[protected]
Thanks & Regards
M.Velmurugan
Today morning[protected] i lost my mobile . my mobile model, serial no (IMIE), and date of purchase is given below .Please find the mobile where it is currently available.[protected], 2600classic,[protected]
Thanks & Regards
M.Velmurugan
Dear Sir,
I brought a Nokia 3250 Before One and half year ago Now it's Bluetooth is not Working. Now Nokia Care of Orissa all centers failed to make it. Please answer me that shall we buy a mobile for one year only or give me its solution.
Regards
Santosh Choudhury
TEL NO:-[protected]
I brought a Nokia 3250 Before One and half year ago Now it's Bluetooth is not Working. Now Nokia Care of Orissa all centers failed to make it. Please answer me that shall we buy a mobile for one year only or give me its solution.
Regards
Santosh Choudhury
TEL NO:-[protected]
i have Nokia 6300 mobile, i am not able to use my bluetooth while receiving file...
Please do needful.
Please do needful.
I bought NOKIA MODEL NO:6131 at salem on 28/12/2006. The handset HANK on 31/12/2008. I gave it to repair SALEM NOKIACARE CENTRE on 02/01/2009 and details regarding are as follows: SERVICE JOB SHEET NO:[protected] /090102 /33 and they intimate that they couldn't recover the problem at SALEM NOKIA CARE CENTRE. And they also informed me that: I send ur handset at our CHENNAI NOKIA CARE CENTRE, but they intimate that there is no spare parts for this model. And ur handset problem cannot be rectify . I bought this set for RS.10, 890/- i[censored] say non availabilty of spare parts with in TWO YEARS then what's the answer for my handset problem isit a use and throw property?. Reply to my email id. as soon as possible.
K.SELVAMURUGAN, SALEM, TAMILNADU, INDIA.
K.SELVAMURUGAN, SALEM, TAMILNADU, INDIA.
I bought Nokia E90. And Nokia is providing damn good service I will say. I closely observed when I visited Care centre, that service is so much thankless job, when customer h/s made okay he become so happy, & when any problem will come he become angry too much. Care people are working damn good job, I will say
I bought nokia blue tooth BH100 which turned out to bad within 3 months of purchase.
Went to the Nokia Service Center, Tippasandra, Bangalore and I was told that the replacement would take 15-20 working days which I said fine with me. This was on 30-Dec-08 and today is 10-Feb still I didn't receive my replacement set. I haven't seen such a pathetic service and regretting for purchasing Nokia's product.
Went to the Nokia Service Center, Tippasandra, Bangalore and I was told that the replacement would take 15-20 working days which I said fine with me. This was on 30-Dec-08 and today is 10-Feb still I didn't receive my replacement set. I haven't seen such a pathetic service and regretting for purchasing Nokia's product.
sir
I have purchased NOKIA 3600 Classic on 12.02.09 from OM ENTERPRISES 386, SADAR BAZAR, JHANSI. Vide bill no. 11963 dated 10.02.09 of Rs. 9150/-only. After coming out of the shop i get to know that the media playing, ringtones and raido is not working even mobile doesnot work on loud speaker mode.
when I approached dealer he told that hand set cannot be changed and go to any of service centre and even in service i cannot hekp you as we are the seller only service is not our part. kindly look in to and help me in getting the new handset. As all this irregularities are observed within 4 hours of purchase only. I request all purchasers of INDIA to be careful in PURCHASING NOKIA HANDSET.
I THINK IT IS NO MORE RELIABLE AS IT WAS.
Mahendra kumar
Commercial Engineer
BHEL (Bharat Heavy Electricals Limited)
Jhansi-284129
MOb:[protected]
fax:[protected]
landline:[protected]
[protected]@bheljhs.co.in
[protected]@yahoo.com
I have purchased NOKIA 3600 Classic on 12.02.09 from OM ENTERPRISES 386, SADAR BAZAR, JHANSI. Vide bill no. 11963 dated 10.02.09 of Rs. 9150/-only. After coming out of the shop i get to know that the media playing, ringtones and raido is not working even mobile doesnot work on loud speaker mode.
when I approached dealer he told that hand set cannot be changed and go to any of service centre and even in service i cannot hekp you as we are the seller only service is not our part. kindly look in to and help me in getting the new handset. As all this irregularities are observed within 4 hours of purchase only. I request all purchasers of INDIA to be careful in PURCHASING NOKIA HANDSET.
I THINK IT IS NO MORE RELIABLE AS IT WAS.
Mahendra kumar
Commercial Engineer
BHEL (Bharat Heavy Electricals Limited)
Jhansi-284129
MOb:[protected]
fax:[protected]
landline:[protected]
[protected]@bheljhs.co.in
[protected]@yahoo.com
I, Commandant Francis Paul, working for Indian Coast Guard, under Ministry of Defence, am exclusive Nokia user since 1998. I had changed 5-6 sets since then, all Nokia models. 0n 04 Apr 08, I had purchased a Nokia N70 model (IMEI number is [protected]). I had especially chosen this model for the music edition feature, wherein the two piece hands free (model AD-15 or AD 46) was provided. The whole idea of going for this model was to enable connecting the device to a multi media speaker.
The original hands-free (model AD-15 or AD 46) provided had gone bad and was replaced by Mr. Hemant (Cell no. [protected]) at M/s Gulati Communications, M-90, Gol Market, Canaught Place, New Delhi, (Phone[protected] with a HS-23 model hands-free in Jul 08. The replacement piece was collected by my staff, who unknowingly received HS-23 model hands-free instead of the original model. Also the piece initially replaced was not a new piece and had plenty of scratches. The same piece was replaced after about two months repeated persuasion on 04 Oct 08. On subsequent discussions with the firm I was given to understand that the replacement model should not have been accepted at the very first stage and that the same cannot be exchanged at this at this stage.
I later spoke to Customer Care at Bangalore on 22 Oct 08 and I was assured that the HS-43 will be replaced with a hands-free of the original model (model AD-15 or AD 46). However, I would have to re-deposited the HS-43 hands-free with the same firm ie. M/s Gulati Communications and intimate the job order number to Customer Care at Bangalore for suitable replacement with AD-15 or AD-46 model.
I was in constant liaison with Mr. Hemant for four months and was made aware of the discussion with Customer Care, Bangalore. On every occasion either he or his staff kept on avoiding issuance of job order, under the pretext that his shop was under renovation. Finally, when his shop was activated after renovation in the second week of Feb 09, he has conveniently refused to take up the issue, stating that warranty for accessories is only six month and nothing can be done at this stage.
With regards to this case I would still like submit the following with regards to the experiences I had with Mr. Hemant from M/s Gulati Communications:
(a) The firm has been replacing used accessories for customers under warranty.
(b) The staff and proprietor very rude and delayed response over phone and in person
(c) Delaying matters beyond warranty limits, wherein the firm is in a position to call themselves helpless due to expiry of warranty.
(d) Not guiding customers correctly for their betterment.
(e) Refusing to issue a job order despite being appraised of the outcome of my discussions with Customer Care, Bangalore.
(f) Now refusing to entertain any discussion despite in constant liaison with him as well as his staff on regular intervals.
In view of the above, I would like to draw the attention of the concerned responsible personnel, deputed for Personal Relationship and Customer Care to kindly look into the matter appropriately to avoid such hardships to patrons of Nokia products.
Hoping a favourable action, failing which I may be compelled to raise the levels the addressees. My contact number is [protected] and email id is [protected]@yahoo.co.in.
The original hands-free (model AD-15 or AD 46) provided had gone bad and was replaced by Mr. Hemant (Cell no. [protected]) at M/s Gulati Communications, M-90, Gol Market, Canaught Place, New Delhi, (Phone[protected] with a HS-23 model hands-free in Jul 08. The replacement piece was collected by my staff, who unknowingly received HS-23 model hands-free instead of the original model. Also the piece initially replaced was not a new piece and had plenty of scratches. The same piece was replaced after about two months repeated persuasion on 04 Oct 08. On subsequent discussions with the firm I was given to understand that the replacement model should not have been accepted at the very first stage and that the same cannot be exchanged at this at this stage.
I later spoke to Customer Care at Bangalore on 22 Oct 08 and I was assured that the HS-43 will be replaced with a hands-free of the original model (model AD-15 or AD 46). However, I would have to re-deposited the HS-43 hands-free with the same firm ie. M/s Gulati Communications and intimate the job order number to Customer Care at Bangalore for suitable replacement with AD-15 or AD-46 model.
I was in constant liaison with Mr. Hemant for four months and was made aware of the discussion with Customer Care, Bangalore. On every occasion either he or his staff kept on avoiding issuance of job order, under the pretext that his shop was under renovation. Finally, when his shop was activated after renovation in the second week of Feb 09, he has conveniently refused to take up the issue, stating that warranty for accessories is only six month and nothing can be done at this stage.
With regards to this case I would still like submit the following with regards to the experiences I had with Mr. Hemant from M/s Gulati Communications:
(a) The firm has been replacing used accessories for customers under warranty.
(b) The staff and proprietor very rude and delayed response over phone and in person
(c) Delaying matters beyond warranty limits, wherein the firm is in a position to call themselves helpless due to expiry of warranty.
(d) Not guiding customers correctly for their betterment.
(e) Refusing to issue a job order despite being appraised of the outcome of my discussions with Customer Care, Bangalore.
(f) Now refusing to entertain any discussion despite in constant liaison with him as well as his staff on regular intervals.
In view of the above, I would like to draw the attention of the concerned responsible personnel, deputed for Personal Relationship and Customer Care to kindly look into the matter appropriately to avoid such hardships to patrons of Nokia products.
Hoping a favourable action, failing which I may be compelled to raise the levels the addressees. My contact number is [protected] and email id is [protected]@yahoo.co.in.
I, Commandant Francis Paul, working for Indian Coast Guard, under Ministry of Defence, am exclusive Nokia user since 1998. I had changed 5-6 sets since then, all Nokia models. 0n 04 Apr 08, I had purchased a Nokia N70 model (IMEI number is [protected]). I had especially chosen this model for the music edition feature, wherein the two piece hands free (model AD-15 or AD 46) was provided. The whole idea of going for this model was to enable connecting the device to a multi media speaker.
The original hands-free (model AD-15 or AD 46) provided had gone bad and was replaced by Mr. Hemant (Cell no. [protected]) at M/s Gulati Communications, M-90, Gol Market, Canaught Place, New Delhi, (Phone[protected] with a HS-23 model hands-free in Jul 08. The replacement piece was collected by my staff, who unknowingly received HS-23 model hands-free instead of the original model. Also the piece initially replaced was not a new piece and had plenty of scratches. The same piece was replaced after about two months repeated persuasion on 04 Oct 08. On subsequent discussions with the firm I was given to understand that the replacement model should not have been accepted at the very first stage and that the same cannot be exchanged at this at this stage.
I later spoke to Customer Care at Bangalore on 22 Oct 08 and I was assured that the HS-43 will be replaced with a hands-free of the original model (model AD-15 or AD 46). However, I would have to re-deposited the HS-43 hands-free with the same firm ie. M/s Gulati Communications and intimate the job order number to Customer Care at Bangalore for suitable replacement with AD-15 or AD-46 model.
I was in constant liaison with Mr. Hemant for four months and was made aware of the discussion with Customer Care, Bangalore. On every occasion either he or his staff kept on avoiding issuance of job order, under the pretext that his shop was under renovation. Finally, when his shop was activated after renovation in the second week of Feb 09, he has conveniently refused to take up the issue, stating that warranty for accessories is only six month and nothing can be done at this stage.
With regards to this case I would still like submit the following with regards to the experiences I had with Mr. Hemant from M/s Gulati Communications:
(a) The firm has been replacing used accessories for customers under warranty.
(b) The staff and proprietor very rude and delayed response over phone and in person
(c) Delaying matters beyond warranty limits, wherein the firm is in a position to call themselves helpless due to expiry of warranty.
(d) Not guiding customers correctly for their betterment.
(e) Refusing to issue a job order despite being appraised of the outcome of my discussions with Customer Care, Bangalore.
(f) Now refusing to entertain any discussion despite in constant liaison with him as well as his staff on regular intervals.
In view of the above, I would like to draw the attention of the concerned responsible personnel, deputed for Personal Relationship and Customer Care to kindly look into the matter appropriately to avoid such hardships to patrons of Nokia products.
Hoping a favourable action, failing which I may be compelled to raise the levels the addressees. My contact number is [protected] and email id is [protected]@yahoo.co.in.
The original hands-free (model AD-15 or AD 46) provided had gone bad and was replaced by Mr. Hemant (Cell no. [protected]) at M/s Gulati Communications, M-90, Gol Market, Canaught Place, New Delhi, (Phone[protected] with a HS-23 model hands-free in Jul 08. The replacement piece was collected by my staff, who unknowingly received HS-23 model hands-free instead of the original model. Also the piece initially replaced was not a new piece and had plenty of scratches. The same piece was replaced after about two months repeated persuasion on 04 Oct 08. On subsequent discussions with the firm I was given to understand that the replacement model should not have been accepted at the very first stage and that the same cannot be exchanged at this at this stage.
I later spoke to Customer Care at Bangalore on 22 Oct 08 and I was assured that the HS-43 will be replaced with a hands-free of the original model (model AD-15 or AD 46). However, I would have to re-deposited the HS-43 hands-free with the same firm ie. M/s Gulati Communications and intimate the job order number to Customer Care at Bangalore for suitable replacement with AD-15 or AD-46 model.
I was in constant liaison with Mr. Hemant for four months and was made aware of the discussion with Customer Care, Bangalore. On every occasion either he or his staff kept on avoiding issuance of job order, under the pretext that his shop was under renovation. Finally, when his shop was activated after renovation in the second week of Feb 09, he has conveniently refused to take up the issue, stating that warranty for accessories is only six month and nothing can be done at this stage.
With regards to this case I would still like submit the following with regards to the experiences I had with Mr. Hemant from M/s Gulati Communications:
(a) The firm has been replacing used accessories for customers under warranty.
(b) The staff and proprietor very rude and delayed response over phone and in person
(c) Delaying matters beyond warranty limits, wherein the firm is in a position to call themselves helpless due to expiry of warranty.
(d) Not guiding customers correctly for their betterment.
(e) Refusing to issue a job order despite being appraised of the outcome of my discussions with Customer Care, Bangalore.
(f) Now refusing to entertain any discussion despite in constant liaison with him as well as his staff on regular intervals.
In view of the above, I would like to draw the attention of the concerned responsible personnel, deputed for Personal Relationship and Customer Care to kindly look into the matter appropriately to avoid such hardships to patrons of Nokia products.
Hoping a favourable action, failing which I may be compelled to raise the levels the addressees. My contact number is [protected] and email id is [protected]@yahoo.co.in.
i had bought nokia 3230 in 2006 it hjas a prblem
its camera is not working
when i take a photo it gave a system error
i goes to nokia care tthey the operating system of mobile is cprrupted
& they told a very big charges for instaling operating system in mobile.
i cant efford that cost .
Please told me a solution. I shall be very to you for this plz help me
regards
gurjinder singh
its camera is not working
when i take a photo it gave a system error
i goes to nokia care tthey the operating system of mobile is cprrupted
& they told a very big charges for instaling operating system in mobile.
i cant efford that cost .
Please told me a solution. I shall be very to you for this plz help me
regards
gurjinder singh
To
The Senior Manager (Customer Care)
Sir,
Re:- Replacement of Nokia 5300 set Colour red IMEI [protected]
We are shocked to bring to your knowledge that i have purchased nokia 5300 on 4/3/2008 the above-noted set which is infected with certain technical problems.and vanishing all datas i had went over nokia care on 4/3/2009 i.e exactly within one year but they are not inculding in warranty period what to do they are telling to take it back .. Since we have purchased the phone at a price of 6269.00, we expect full value for our money and ask you to replace the set at the earliest. Also ensure that such problems do not creep up in future and that our faith in Nokia remains undaunted.,
Thanking you,
Yours faithfully,
V.B.PATIL
([protected])
The Senior Manager (Customer Care)
Sir,
Re:- Replacement of Nokia 5300 set Colour red IMEI [protected]
We are shocked to bring to your knowledge that i have purchased nokia 5300 on 4/3/2008 the above-noted set which is infected with certain technical problems.and vanishing all datas i had went over nokia care on 4/3/2009 i.e exactly within one year but they are not inculding in warranty period what to do they are telling to take it back .. Since we have purchased the phone at a price of 6269.00, we expect full value for our money and ask you to replace the set at the earliest. Also ensure that such problems do not creep up in future and that our faith in Nokia remains undaunted.,
Thanking you,
Yours faithfully,
V.B.PATIL
([protected])
dear sar use nokia handheast new sale to the market but the data cable contion problem to the nokia 3110 c handest please soulation thank.
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i have given my nokia n95 at 5th of september to nokia and that time cell was under warrenty and they returned my cell at 11th of octuber ber when i checked it was not functioning then hey took it back and now it took more than three month without any communication.they are not picking call also and after some time they disconnect even if they pick.
i went there service center 4 times but they are not giving proper response. and my data card is also got deffected because it was outside the cell for more than three months .
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