[Resolved]  Nokia Customer Care Of India — Pathetic Services to already the customers of Nokia

NOKIA/ NOKIA-6610 — Refuse to give the Cell phone after repairing

Respected Sir,
I have cell phone modeled no. NOKIA-6610 nd its power ic was struct off or not proper working. So we have given the cell to MOBILE PLANET NOKIA CARE CENTRE, PATHANKOT(Pb.) to repair il on[protected]. And they are not giving it nd every time Exicutives working on there are refused to give us. Today[protected], when i went to this shop they refuse to give the cell phone nd said to take any action from any where nd also refusing to giv the cell phone. And i have paid the fee for repairing this as rs. 500 on[protected] to owner of the shop.
Here is receipt no. given by shop 269. and phone no. of shop are :[protected],[protected].

plaese take immediate steps to solve the problem.

our contact no. is [protected], [protected].
thanking you.

Hello,

I have a nokia mobile (model no. is 1650), I found an
error which is basically software error, in the cricket game in this mobile set. It can not be expected such type of error from a world class company, I don’t think, this error was ignored because it is a low prize mobile phone.

Pls. respond me immediatly


Regads,

Lognadhan

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To: [protected]@rediffmail.com


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Date: Tue, 10 Jun 2008 10:06:13 IST


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Dear sir / madam,

I had purchased a Nokia mobile(1650)on 02/03/08,
now it is having some problem with its Key pad, i had aproached your
Nokia care centre also but they had also not been able to solve this problem,
so I request you to please replace my mobile set Or provide me the neccessary details to resolve my this problem.

Thanks.

Bill no. 4396
ADD-Mr. Ajay C-187, Vijay Vihar-2
Delhi-11085
Mobile No-[protected]
Purchased Date-2/3/08
vendor Name-Tarun & Co.
Nokia priority Dealer
B-5/1, Sector-4, Rohini, Delhi-110005












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hi, I bought a new nokia 3500c from mark telecomunications, manipal branch, udupi dist.karnataka.on 21april, 2008 with bill.imei [protected]
after one month, my cell phone is getting a network problem .
than I complient to a dealer twice, than he told me to check with a nokia care. so I went to nokia care, balaji com'n, kunjibettu, udupi.they accepted it & they gave me a job shet no.08052/57.asking me to come after 20days & then returned it on 10/06/08, that time it was working properly, Next day only same problem occured, again i went to dealer asking for replacement of cellphone.he told me that he will keep it for one day & then he will give to nokia care.he gave me job sheet no. 277 dt 11/06/2008.now dealer is telling that without a three coplaints he can't replace cellphone
I have not taken back.dealer ph :[protected], [protected]
SO, I HEREBY REQUEST YOU TO GIVE INSTRUCTION TO THE THE DEALER TO REPLACE THE CELL PHONE IMMEDIATELY

Sir, I've suffered a lot because of a very poor service of you nokia care.
My mobile set is nokia-3230. I had a problem in one button of the cell so I went to nokia care, Tonk Road branch, Jaipur.They took 1 month and 7 days to return my mobile and since i took my mobile back there is a another problem is occurring that my mobile is not charging. I think while servicing they have made another mistake so now again I've to go there and again i'm afraid of a long time to repair it.

Please take necessary action on this, so that next time customers do not face too much of trouble..

My Job Sheet number is[protected]/080507/102

Dear Sir,

I have purchased Nokia N-72, on 25.12.2007 through "The Telcom Company" Connaught Place, New Delhi-110001, vide Bill no.CP-4035 IMEI No.[protected] my nokia phone Handset is not working and I give the replacement of handset to M/s. Gulati Communications, 90 Bhagat Singh Market, Connaught Place New DElhi-110001 on 01.04.2008 vide job sheet no.[protected]/080401/59 I have vistited to Gulati communication on 16.05.2008 the care are give me a new date 15.06.2008 & I again visited on 16.06.2008. I surprised to note that the company are not give the proper service to the customer more than 2 1/2 months have already been left but the handset is not available the customer care .

Kindly reply urgently when I get my handset of the above nokia phone.

Pradeep Singh
[protected]

i have a nokia 2100 set with CDMA connection of reliance. i have put up complaint for replacement of mobile battery as the battery is from that defective lot. i have put up the complaint in september 07 and since then no action has been taken on that.

battery serial no[protected] N[protected]

mohit sharma - [protected]

i have N 73, which atuomatically switched off.
NOKIA has no answer to this, since they are so busy in producing a non working - perforamce handset models,

Nokia 6610 Battery — Nokia Faulty battery

Hi,

i have bought nokia battery from Nokia shop on dhole patil at cannaught place.i got 6 month warranty for that. When i used the battery first time i got that battery discharge within half an hour on Continuously talk. i went to nokia shop they changed the battery.
When i used the second one i got the same problem. I got frustrated and went back to nokia shop to return my money.
but he Declined me to return maoney and abused me.

Hi,
please take strict action Against house owner

Thanks,
Gyanendra Sharma

hi sir i purchased a new nokia 2630 before five or six months, from the begining itself i m having a battery problem, its not coming for one day itself its maximum standby time is 10hrs only.i approached to a nokia service center many times they changed battery for four times and updated software then do manything but still there is a problem on battery i m unable to use this set for a full day.pls replace it with a new handset or return back my money i not except like this from nokia.u can call me for more details to [protected]
serial no - [protected]

Nokia N73M — Not Getting GPRS on mobile & sudden disconnect line

I'm a costomer of your BSNL service.
My complaint is from
(1)last 1 months i'm not getting GPRS service i even have the setting on my cell then also i'm not getting the service when i called up on BSNL helpline they said that we are doing to solve your problem but i didn't getting my problem solve please do some action.
(2)My next complaint is that they suddenly dissconnected the line so take some actions now.

i had purchased nokia 2630 around six months ago. This handset

is provided with gurantee of one year. it had suddenly got the

problem of blank display. the screen was totally blank. as it was

in gurantee period i had taken it to the nokia care center in

jalgaon dist of maharashtra. They had told that it will have to

sent to company, and it would take around 25 days to recover.

as it was in the gurantee period i do not have any issue.

after the constant follow up with the service center they had told

me that it has been physical damage. but i just want to know

basic criteria of physical damage, only bacause of company is

saying . customer do have to agree without any objection. i also agree that i will pay the cost of repairing the handset though it is

gurantee period. out of the 6 months i have used the handset the

2 months are the handset in service center . my job sheet number is[protected]/080724/5. this is going to be the worst

service i had ever seen by any company. i am still expecting some reply from company.

sachin surana
[protected].

DATED: 02ND Sept. 2008




TO,
THE INCHARGE,
HCL- NOKIA CARE,
NOIDA.


SUBJECT : WRONG COMMITMENT FROM YOUR EXECUTIVE.


Dear Sir,

I am Gurdeep Singh Anand had purchased a Nokia, N-95 Hand Set which had a complaint of battery back – up, Scroll Button and Display.

In this regard I hereby inform you that I had visited many times at your service centre. But we not get any satisfactory response from your side. Details of visits are given here under :-

Visit 1 on dated 12/08/2008, I gave my hand set for repair which had an expected date of 14th August 2008. I went there on 18th August 2008, but it was not repaired and was given date on 19th August 2008.

Visit 2 on dated 19/08/208, still the handset was not repaired. I took back my hand set as I had to go out of India.

Visit 3 on dated 21/08/2008, I again re – submitted my hand set which had an expected date of 25th August 2008, I went on 26th August 2008, and same answer I got again. And was given date 28th August 2008. I called up on 28th August and now I am given date 01/09/2008. I just want to know would I get my Phone repaired or not. It is under warranty.

Current Job Sheet No. [protected].

Looking for your fast reply.

Regards,


Gurdeep Singh Anand

Nokia care: the last place you would like to give your phone for service

This is to tell you about the ordeal I went through; or rather I am going through after giving my phone for service at Nokia care. My phone had a simple problem; basically one key (the ‘c’ key) became too sensitive. As my phone is under warranty, I decided to get it serviced at Nokia Care. And my, tat would be the biggest mistake I ever made. I initially submitted my phone to the Nokia Care centre located at Purswalkam, opp. Abhirami Mall, Chennai (Job sheet no. 1975). They said they would return my phone in a three days time. But they took ten days, and when I go to collect my phone, I only come to know, that they have not really repaired my phone. The software of my phone happened to be the same as when I had submitted my phone. The phone worked fine, only for a few hrs. Then the same problem again, and finally the key (the ‘c’ key), stopped working completely.
I then decided to give my phone to other Nokia care centre, and I submitted my phone to Nokia care, located in Anna Salai, opp. Sathyam Theater. (Also known as Rocky Agencies). I submitted my phone on the 1st of Aug. (job sheet no.[protected]/080801/20). They said they shall return my phone in 7 to 10 days. And finally after 29 days, I go to collect my phone, only to discover that my phone is in a worse state than what it was when I had given it for service. I demand for a replacement as they have spoiled my phone. When I gave them, one key was not working, and they return it to me with four keys not working. The upper plate of the keypad was not functioning properly. The manager over there tells me weird stories. Then he tells me that he will get the phone repaired in a week(s) time. I had no other option, and submitted my phone for service(job sheet no.[protected]/080829/44). And one week is over, and when I call them to collect my phone, I am asked to wait for another 4 to 5 days. Is this a phone is serviced at Nokia Care? Nokia may be a well known brand, but how long can a brand last when it begins to destroy its reputation by putting its customers through such ordeals? This is just my personal experience. When I decided to mail the Nokia care, I came across so many other people who are facing similar problems. I am putting down some extracts from the internet, just to bring to your notice, that Nokia may be a well known brand, but the service is definitely inefficient. If they continue to go on like this, they are on the way to bring down their own reputation.

Yours sincerely,
Raj Parekh
[protected]@yahoo.com

hi
This is vishal chandra
I have purchased a handset (NOKIA 6300) @7, 400/- Rs.
From your Dealer National Electronics Tehsil Road near Jama majid kasganj
(khashiram nager) on date 21/8/2008
But after nine days handset having a problem (auto boot) I deposit my handset to your dealer on date 1/9/2008. Dealer said that it had only a software problem you can take your handset within a week but from that week and yet I did not receive my handset from your Nokia care (Agra)
I hope this is kind of manufacturer problem please or consider my problem
as soon as possible

Job num[protected]
Emi --[protected]
Vishal Chandra
Mission church compound
Nadri gate kasganj
Ph—[protected]
Ph---[protected]

I have had the same complain.

I had an N70M which I bought from the Nokia Priority shop at Maninagar, Ahmedabad (Gujarat).My phone was perfectly good for about a year and then unluckily i had to give to the nokia care to format my phone as the memory was full.

After having done that I started having all sorts of problem with my phone. My screen vanished and I got it repaired for 1500 bucks. Barely a couple of weeks later I experienced the same problem. However their data did not show that I had ever done such repair in the past. I was ready to get it repaired again and bear the expenses.

I gave the phone at the following address
Azure Service, F-2, Rajvi
Opp.Maninagar Police Station, Maninagar Road, Ahmedabad

The guy charged me 100Rs saying that it was the basic fees they charged which would be deducted from the final amount of the charges.

After a couple of days they returned my phone back asking me to get it repaired from any roadside shop and that Nokia Care does not solve such problem and refused to return the money they charged initially.

This is a very serious problem coz if the company named the 4th trusted brand provides such services to its customers then I was better off with my landline.

This makes it really a problem for me to recommend someone the phone.

Sir,
I purchased Nokia N72 from Photomax Gurudwara Road Gandhi Nagar Jammu on 30/07/2007 vide serial no-7513 under IMEI no [protected]. After a period of 6 months I noticed flickering in display. I immediately went to the Nokia Care Center Rama Electronics Talab Tillo Jammu and they advised me to replace the display but the display was out of stock and told me to come after one month as they will get the same from Chandigarh. On next month I again came to them and they replaced the same. But again flickering did not subside. I visited 5to 6 times in the period of next 4 to 5 months with the same complaints but it was all in vain .I lodged a written complaint to the same than they told me that they will send my hand set to Chandigarh. Under job sheet no[protected]/080723/29 dated 23/July 2008 they forwarded my handset to Chandigarh. On 14 of September o8 I got my set back without any improvement so I refused to take the set back and the hand set started hanging this time along with flickering display. They told me as flickering in the display was still in the hand set so they will again send it to Chandigarh for the replacement of the same .It is herby requested kindly replace my hand set at the earliest and the matter may be bring under the notice of the honorable Consumer Court with figures and facts, for the justice. I myself as a reputed doctor by profession wasted my valuable and precious time and faced lots of trouble after purchasing a handset from a reputed Company and from a authorized Nokia Priority Dealer
Dated- 18/09/2008
Thanking You,
Dr Rajesh Singh Bhau
General Physician & Clinical Pathologist
35-Ram Kutir Narwal Bala
Rajiv Nagar,
Jammu
Mobile No-[protected],
[protected]

JobSheet Details
Customer Name dr Job Sheet Status Closed - Sent to L3
Job Sheet No [protected]/080723/29 Date 23/Jul/2008
ASC Name Rama Electronics

I have Nokia N73 mobile with me using from last 5 months. From the begining I found it frequently going OFF during handlng and hanging while using. First when it was given for repair, they have corrected frequent going OFF proble (This prob has not been repeated) and upgraded the S/w. I found key 4 was not at all taking and while dialling and during conversation it use to take abort (Red) key automatically then call use to get disconnected. This was again second time given for repair. They have corrected and given. Now again I found it is not storing missed, dialled call and received calls. Now I have to give again for repair this will be third time. each time I am formatting my memory card and phone loosing all my data. During repair I will be mobile less (nearly for 7 days total). Please tell me how to go ahead. I am loosing trust with Nokia N series. I am using Nokia mobiles from last 7 years. This is first bad experience. Please arrange for replacement.


M.Gopal Gowda
[protected]

I have Nokia N73 mobile with me using from last 5 months. From the begining I found it frequently going OFF during handlng and hanging while using. First when it was given for repair, they have corrected frequent going OFF proble (This prob has not been repeated) and upgraded the S/w. I found key 4 was not at all taking and while dialling and during conversation it use to take abort (Red) key automatically then call use to get disconnected. This was again second time given for repair. They have corrected and given. Now again I found it is not storing missed, dialled call and received calls. Now I have to give again for repair this will be third time. each time I am formatting my memory card and phone loosing all my data. During repair I will be mobile less (nearly for 7 days total). Please tell me how to go ahead. I am loosing trust with Nokia N series. I am using Nokia mobiles from last 7 years. This is first bad experience. Please arrange for replacement.


M.Gopal Gowda
[protected]