[Resolved]  Nokia Lumia 610 — Brand New Nokia Lumia 610 a faulty handset

Address:

Mumbai Suburban, Maharashtra

Hi,
I purchased a Brand New Nokia Lumia 610from Reliance Digital Shop at RCity Mall, Ghatkopar on 13th Aug2012, the market price for this Mobile Phone is approximately 13,000/-.Reliance Digital though sells it at a discounted price of 12,800/- Rs.
Right on the next day, 14th Aug2012, I observed the cell phone started Restarting even when kept idle for awhile. The restarts were intermittent in behaviour initially but later on theMobile Phone started restarting continuously at regular intervals. Due to therestarting issue, the cell phone was getting heated up and 100% of the batterybackup consumed in just 2 hours. I took the cell phone to Reliance Digital on16th Aug 2012, the representative in Reliance Digital shop mentionedthat they could not do anything regarding the replacement/repairing of the cellphone. They were just denying that it’s an issue with the cell phone, ratherthe representatives in Reliance Digital were just stating it’s a SoftwareProblem…
They asked me to take the mobile phone tothe Nokia Service Centre, so I took the cell phone to Nokia Service Centre inGhatkopar opposite Bank of India near Sarvodaya Hospital. The name of theService Centre is Aditya Telecom, run by Mr. Chandrashekhar. The handset washanded over to the engineer of Nokia Service Centre on 18th Aug2012. They just re-updated the Software in the cell phone and returned the sameto me, unfortunately at that time the Phone did not resembled any symptoms ofrestarts/heating. Hence I thought that the Problem might be resolved due toSoftware Upgrade, but after reaching home, after some time the Phone againstarted restarting/heating up. But due to busy schedule wasn’t able to carrythe Mobile phone to the service centre. Had called to Reliance Digital thoughto get the faulty piece replaced, but the representative Miss Mohini Mehdekarsaid to visit the service centre as they could not replace the cell phone.
On 29th Aug 2012, afterdiscussing with Miss Mohini Mehedkar in Reliance Digital, I went again to theNokia Service Centre and spoke with the Manager Mr. Chandrashekhar (AdityaTelecom, Ghatkopar), he said they will send the Mobile Phone to the NokiaCentre in Noida. They kept my Mobile phone with them and sent the same to NokiaHead Centre for repairing.
After 9 days, on 7th Sep 2012,the Nokia Service Centre representative called up and said that the problem inthe Cell phone has been resolved, the next day, 8th Sep 2012. I wentto the Nokia Service centre to collect my Mobile Phone and the representativeMr. Deepak, a guy with specs said that the problem is completely resolved andclaimed that the issue won’t recur as the handset is repaired by Nokia Main Centre.I again asked why the cell phone is not replaced, he said it’s completelyNokia’s decision and nothing is in the control of the Service Centre. And saidthat “if you face similar problem do come to us, we shall see what can bedone”. At 2:00PM on 8th Sep 2012, the problem started recurring thatmeans the issue wasn’t solved, inspite of Nokia keeping the cell phone withthem for 9 days, they did not even bothered to check and test if the problemhas really resolved or not. I called the Service Centre and told them (Mr.Vijay, who claimed to be another Manager in Nokia Service Centre) that I havebeen visiting the Service Centre for around 5-7 times from Powai to Ghatkopar,just to prove them that the cell phone is a faulty/defective handset and itneeds to be replaced and not repaired; still they said it’s not there area ofworry. So I told them, that I would go to the Consumer Court and to the Media,they said do whatever you want it’s not their concern. The concern is leftbetween me and Nokia.
So now, I am left alone to fight for myrights to get the Cell phone replaced from Nokia, I feel Media and ConsumerForum/Court is the only place from where I can find help for fighting withthese cheaters.
If you want to actually see the problemwith the cell phone, I have uploaded the video clips on You Tube at link: http://youtu.be/xXCtEMAIBQk.

Today, I have kept the cell phone inswitched off mode, in spite of spending almost 13000 Rs. – 12800 Rs in Cell Phone+ 300 Rs for screen scratch guard, the cell phone merely is a Garbage andUseless.
But I will do everything I can to try andget my Cellphone replaced, I would also request Consumer Court to put a strong punishment/penaltyon Nokia for selling such defective handsets.

Today also upon requesting by the Nokia Customer Care centre, I have revisited the Nokia Care Service Centre, in Ghatkopar (W). They observed the issue of continuous restarts and phone getting heated. Post reupdating the software the problem remained in the phone. I am trying very hard to get the cell phone replaced by Nokia Centre. But they still don't seem to replace the Handset, they are again trying to repair the Handset. But I am fighting with them to get the Handset replaced, and not repaired. Because I had already given them the chance to get it repaired for the 1st time but post repairing also the problem remained in the Phone, so now, I need a replacement. If any body can help me to get the penalty from Nokia Centre for the harrasment/pain they caused me for relying on Nokia brand and purchasing their product.

Please find attached the latest Job Sheet where in they have clearly mentioned the Problem with Handset, which can be cured inspite of Software Updates.