[Resolved]  Nokia - N81 — N81 Phone Functionality

Dear Sir,

We are surprised and frustrated on "NO RESPONSE" from your end. We have given mobile for replacement on 20th April 09 as per above service job sheet. This mobile is under warrantee period and had been repaired earlier also.
Our other 8 mobiles were sent for repairing earlier. Few mobiles needs repairing again. Now our eight company's mobiles are out of warrantee period, hence repairing will be done on chargeable basis.

NOKIA has given us poor quality mobiles at Rs.17, 000/- per mobile. And now will start earning through repairing also. As a customer, I feel, we are being cheated by NOKIA.

Your are requested to respond to our below email immediately.

Thanks and with warm regards,
For KHS Machinery Pvt.Ltd
Nidhi Sharma
Manager - Corporate Development

-----Original Message-----
From: Sharma, Nidhi
Sent: Tuesday, April 28, 2009 10:38 AM
To: Sharma, Nidhi; 'NokiaCare'
Cc: Shah, Yashwin; Dave, Chinmay
Subject: RE: Nokia - Nidhi Sharma - N81 Phone Functionality

Polite reminder on status...


Thanks and with warm regards,
Nidhi Sharma | Manager - Corporate Development | KHS India | Near Hirapur Chowkadi, Vatva- Mehmdavad Highway,
Ahmedabad-382 435 | Gujarat, India | Phone:+[protected] | mobile : [protected] | Fax: +[protected]
Email: nidhi.[protected]@khs.com

-----Original Message-----
From: Sharma, Nidhi
Sent: Friday, April 24, 2009 10:14 AM
To: 'NokiaCare'
Cc: Shah, Yashwin
Subject: RE: Nokia - Nidhi Sharma - N81 Phone Functionality

Dear Sir,

This is reference to your below email, we have attached service job sheet for a mobile which is under repair. This N 81 mobile is under warrantee. This same mobile has gone two times for repair in last few months. If fault occurs within few months of purchase, then it says lot about quality of your product. We have registered a complaint at your care line and complaint no. is 2-3yl69x.

As informed earlier, we [KHS Machinery Pvt.Ltd] has purchased 9 mobiles of N-81 model. All these mobiles have gone for repairs multiple times during warrantee period. Now Out of 9, 8 mobile are out of warrantee period. Two of mobile needs repairing again. This means Nokia has given us poor quality mobiles at a quiet high cost. Each mobile handset has costed us Rs.17, 000/- which is not a small amount. We are informed that you have withdrawn N-81 handsets from market due to manufacturing defects. We request you to replace all nine mobile handsets.

We look forward for a positive response from your end otherwise we will be forced to take appropriate action against Nokia.

Thanks and with warm regards,
Nidhi Sharma | Manager - Corporate Development | KHS India | Near Hirapur Chowkadi, Vatva- Mehmdavad Highway,
Ahmedabad-382 435 | Gujarat, India | Phone:+[protected] | mobile : [protected] | Fax: +[protected]
Email: nidhi.[protected]@khs.com


-----Original Message-----
From: NokiaCare [mailto:support.[protected]@nokia.com]
Sent: Friday, April 17, 2009 11:04 AM
To: Sharma, Nidhi
Subject: Nokia - Nidhi Sharma - N81 Phone Functionality

Dear Ms. Sharma,

Thank you for e-mailing Nokia Care.

This e-mail is with reference to the functionality of Nokia phones. We understand your displeasure and regret the inconvenience caused. We request you to kindly contact the Nokia Care Line while you are present at the Nokia Care Centre. Our executive will assist you in the best possible way.



Pursuant to your request for replacement, we would like to inform you that we are presently not in a position to comment on the request. However, we acknowledge having received your request and will duly forward it to our customer care division



In order to call our Nokia Care Line we suggest you to kindly prefix the STD code of the city from which you are calling to 30303838, if you are dialing from your mobile phone. If you are dialing from a landline number, you may directly dial the number. However, if he is dialing from a BSNL/MTNL landline, the customer has to prefix the STD code 080 before calling 30303838. This procedure is not applicable for Airtel/Reliance landline users.



Please note, local call charges would apply.



For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia

Do you know you can now update your phone software at your own convenience? Visit www.nokia.co.in/support to check if your phone model is supported and download the "Nokia Software Updater". You can also go online to find user guides, troubleshooting support and other services to help you use your Nokia product.

To ensure proper handling, please continue to use the current subject line.

Please help us improve our services by clicking on the following link:

http://digiumenterprise.com/answer/?inv=10263138&chk=C4CEC8R5


Kind regards,

Smitha
Nokia Care

Disclaimer:

This mail and its contents are only disclosed to the recipient to whom this document is addressed and is pursuant to a relationship of confidentiality. This document constitutes confidential information and contains proprietary information belonging to Nokia. The confidential information is to be used by the recipient only for the purpose for which this document is supplied. The recipient must obtain Nokia written consent before the recipient or any other person acting on its behalf, communicates any information on the contents or subject matter of this document or part thereof to any third party. The third party to whom the communication is made includes an individual, firm or company or an employee or employees of such a firm or company.

The recipient, by its receipt of this document, acknowledges that this document is confidential information and contains proprietary information belonging to Nokia and further acknowledges its obligation to comply with the provisions of this notice.

------Original Message--------

From:
To:
CC:
Sent: Thursday, April 16, 2009 4:19:19 PM
Subject: Ask Nokia - India:: Customer Service



[THREAD ID :2-3XXJ0N]


[Salutations:Ms.]
[FirstName:Nidhi]
[LastName:Sharma]
[DOB:..]
[Gender:F]
[Email:nidhi.[protected]@khs.com]
[CountryCode:91]
[Country:India]
[Language:English]
[MobilePhone:[protected]]
[Model:Nokia_N81]
[Imei:]
[State:ahmedabad]
[Postal:]
[Feedback:Dear Sir,

WE, HAVE PURCHASED 9 NOS OF NOKIA -81 HANDSETS AT KHS MACHINERY PVT.LTD, AHD.
WE ARE TRUELY FAD- UP WITH YOUR MOBILE HANDSETS. IN LAST ONE YEAR WE HAVE FOUND PROBLEMS / DEFECTS IN ALMOST ALL MOBILE HANDSETS. ALMOST ALL HANDSETS ARE SENT FOR REPAIRING AT YOUR NOKIA CARE THROUGH THE DEALER - AVINASH ENTERPRICE, VASTRAPUR, AHD.
WE WOULD LIKE NOKIA TO REPLACE ALL THE HANDSETS.

LOOKING FORWARD FOR A FAVOURABLE RESPONSE FROM YOUR END.

THANKS AND REGARDS,
NIDHI SHARMA]