[Resolved]  Onida AC Window W127rd2 — Faulty AC Compressor giving Noise unresponsive abusive dealer, Non responsive Customer Care

Address:South West Delhi, Delhi

I still curse the day on which i Bought ONIDA window 1 Ton AC on 29 April 2012 from Shri Krishna Electronics Tin No-[protected],Invoice No 1942.
On 30 th April i registered a complaint with Dealer regarding noise in Compressor.Mr Arun Assured that within 72 Hours your complaint will be resolved.No body came even after 5 days passed i regularly visit dealer but he ignored my complaints and finally told that i have to call company service. After day or so ONIDA Servicemen came and found that there is a problem in compressor and it will be changed.He give me a number i call him several time he didnt pick.Finally on 10th May 2012 i Lodged a complaint on no [protected] aswell as on Website my complaint no is [protected]. Till date nobody come please dont Buy Such a company product and make sure that your dealer is good.
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Aug 13, 2020
Complaint marked as Resolved 
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Onida — irresponsive and no service

we have purchased onida hydromatic 62 washing machine two years beforeit had repaired 9 months before after a repeated struggle to the company they repaired to us now at the end of the guarantee period it again got repaired before 2 months we had made many calls but no response after filing a complaint in consumer complaint.in a technician came to our house and checked the machine he reported that the outlet hose is been punctured he said that the company has no stock and will be replaced only if the stock came this had happend on[protected] we have repeatedly called to the consumer care but their time limit is within 3 days many three days have passed away .my mother is operated for hernia we had bought the washing machine only for that purpose but it had not been used for that purpose my mother is now is very affected due to this we have no value for our money for two years. Any one please help what legal action can be taken against the company will it be sure that again the machine will not get repaired please.


sridhar sampath
[protected]
[protected]@rediff.com
WE ARE DEALER AND WE ARE SELLING ONIDA SINCE 4 YEARS.WE HAVE REGISTERED A COMPLAINT NO.[protected] ON DT.22/4/2011 FOR DILIPSINH U. VAGHELA.BUT CUSTOMER HAVE NOT RECIEVED ANY CALL OR VISIT BY YOUR SERVICE TECHNICIAN INSPITE OF OUR CONTINOUSLY FOLLOW UP.HOW POOR SERVICE IT IS! SO MY REQUEST TO ATTEND IT TILL TOMORROW AS EARLY AS POSSIBLE TO INTACT OUR TRUST TO YOUR BRAND.-FROM, MRUGESH PATEL, ANIL ELECTRONICS, BOPAL.PH.[protected]
Hi,

We regret for the inconvenience. We have forwarded your complaint number to the concerned department. Our representative will get in touch with you for necessary support.


Best Regards,

Customer Response Cell
Onida
yes onida representative get in touch with me i got calls from 3 persons & from [protected] they inquired wether my AC is guarantee whether in my home or in workshop. But they call me at 8 PM & want to come in Odd hours.They are harrassing me instead of resolving it .and it is even causing more trouble. Next time they call me at odd hours i have to call the police.This is such a precarious situation.
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    Onida / MIRC Electronics Phone
    +91 20 2837 5561 [Mumbai]
    +91 22 2820 0435 [Corp Office]
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    Onida / MIRC Electronics Address
    MIRC Electronics Ltd. Onida House, G-1, M.I.D.C, Mahakali Caves Road, Andheri (E), Mumbai, Maharashtra, India - 400093
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