Onida — A.C not working, No service

I purchased a 1.5 ton Onida window A.C from M/s Kumra Engg. & Electrical works, D-25, Vishnu Garden Extn-5, New Delhi on 16-03-09 making full down payment. The A.C worked satisfactorily till end August-09 after which its compressor did not work and there was no cooling. I lodged a complaint no[protected] dated 2nd Sept-09. One technician came to see the A.C a couple of days after and told that some capacitor is not working and since he has not brought the capacitor he will come next day. He vanished for a week and a new person came after that and told that the compressor is not working and needs to be replaced. He also promised to come the next day but never turned up. On 12th Sept-09 two new set of people came with a compressor and took out the A.C only to realise that they have brought the wrong type of compressor and not brought the Capacitor. Since the A.C was taken out and was spread out in the bed room they promised to come the next day with the right compressor and capacitor. Now it has been a week that the A.C skeleton is lying in the bed room with no one having come. On persistent telephone enquiry I am promised that some one will visit on that day with no solution to my problem in sight.

The company has been in-efficient and callous in dealing with this problem. Their representatives have been giving false promises.

Can some thing be done ?

Javed Mohsin
198, Sector-3, Pocket-16, Dwarka,
New Delhi.
[protected]