[Resolved]  Onida Split A / C — Service centre(Adonis Electronics Pvt.Ltd) is very wrost

Dear Sir/Madam,

Sub : Inefficient performance of Split Aircnditioner, brand Onida

This is in connection with the above subject. We had bought an air conditioner, the details of which are as under:

Product: Split AC, 1.5 Ton, 4 Star
Date of Purchase: June 1st 2008
Bill No: 000668 ZRI
From: M/s Care Solution, S.G.Highway, Opp Gurudwara, Ahmedabad, Gujarat

I would hereby like to tender my complaint regarding the non-performance of the said AC in terms of its cooling efficiency.

I would like to mention here that we had bought the AC amidst the tall claims made by the Care Solution people regarding the goodness of the product, its 4 starred status because of which we were told that the units consumed & therefore the electricity used would be less & certainly the most important thing, the good after sales services provided by the company.

I am forced to mention with lot of disappointment that none of the above promises were fulfilled & it has led to inexplicable harassment & wastage of my time & energy, thrusting on me the decision of never using an Onida product in future.

I am mentioning the following points to aid you understand my pathetic situation:

1. Shabby work of installation of the air conditioner.
2. On first usage of the A.C, there was zero cooling, to which at first the Company / Care Solution people said there was no problem, later they realized that there was no gas in the condenser and finally at later stage the air conditioner (not the condenser) was changed.
3. The first service of the AC was done very late (after approx 7 mths of the purchase) & that too after we complained of low cooling.
4. The low cooling problem again cropped up and after several follow ups & calls from our end, the Company person comes & says, that it has “no technical problem’’.
5. Recently, again the problem of low cooling was registered with the Care & Company people, again after several calls & personal visit to Care Solution, the same Company person turned up to say that it has “no technical problem’’.
6. Further, we were told that the product is 4 starred & supposed to consume less electricity. To our dismay, our electricity bill has risen 3 times, the highest ever, in comparison to the similar usage pattern in the corresponding period by the air-conditioner of another brand. We may question, are the tall claims made at the time of selling, all fake?

We maintain that we are not at all happy with the responsiveness of Care Solution or Company people, as they just do not seem to care about customers’ complaints. They have never taken a call on our any complaint; several phones had to be made to make their single visit possible, never an initiative from their end. To add to our apathy, the Company people visiting are ill mannered and rude. Most of them can only converse in regional language. Needless to mention, that we are extremely unhappy with the product.

We wish to state that as a customer of Care Solution & an Onida product, we have been harassed & our patience has been tested.

We solicit you to find an urgent solution to this, failing which we will be forced to move higher authorities concerned.


Abha Ranjan
Complainant
Ahmedabad

onida service — split AC

I signed up a AMC contract for my onida spilt AC, They are supposed to visit 4 times in a year they visited only once and my contract will be expired next month.I called the many times but no proper response.

This will be my first and last onida product in my life...

Hi All,

Please register your all complaints and suggestion in onida website so that they also will know our problem and THEIR WORST CUSTOMER SERVICE. Kindly go through the below link.

http://www.onida.com/customercare/customercare.asp

I sent feedback using the above link.

Thanks,
Muruganandam. C

the phone no. which was given to me by the dealer that of adonis center is not operative and if operative, not attended by them. our a/c is not at all in good condition and we could'nt complaint as the phone was not at all lifted.very very poor servicing. i am ashamed to recommend anybody to buy onida a/c.

hi this is anil, i have purchased onida G430 mobile 1 year back. mobile software is corrupted, to install the software, give me list of service centers in hyderabad.

i am very much annoyed wid d VERY VERY POOR follow up services to ur customers.i bought split ac last year july. i called on d service station in ludhiana[protected] for services four weeks b4 on thursday.i requested service man should come on thursday bt d service man has not reached till yet for service.i gt service no1172.ur product is good bt worst is ur customer's follow ups.




abhinav sharma
complainant
jalandhar

my experince in onida after sales service very bad and poor .i purchase a 1 ton split ac. ahmedbad in maninagar. at manisha & co. model no- 12flt, sr no- 120030.one comlpain my first service after 10 month.and after service outside machine inside very big volume.and complain against not coming serviceman .serviceman is not recvieing phone calls. in ahmedbad patel refrigation hiren patel[protected] .so sir lat me clear a my complain.i requested service man should come today but service man has not reached till yet service.

nikhil chauhan-[protected], [protected] [protected]@yahoo.com

ONIDA (AC) — Inappropriate service

We firstly called to the callcenter regarding the servicing of our "Onida" branded air conditioner(Model no.-SZ09GLS/SZ12GLS/SZ18GLS) on 27/4/2010.(Complaint no.-[protected])
Phn.no[protected]
They assured of instant service within 48 hours.
We waited for the same but there was no response from their side.
Waiting still for a week i.e on 1st MAY,2010,
They adviced us to call to the kalyan service center.As per their instructions we did the job.We called to the number[protected].Again interestingly,they assured of giving prompt service the next day.And they never came.
And still not enough for them to trouble us,they just call us approximately every alternate sunday and tell us that they are surely coming this time.!!!
Please guide us for the trouble caused to us.We want to know regarding the complaint of F.I.R against these careless people.
********************************************************************************...⇄ contact no.-[protected]

Onida — THANKING FOR THE COMPLAINT

This is just an thanking letter for your temendous support for our complaint!!!!!!!!!!!!
The job was done the next day!!!!!!!!!.Operation successful!!!!!!!!!

onida/split ac 1 ton — not getting cool

sir,my name is n.mohamed ismail kasim working as sanitary inspector at thirukalukundram town panchayat,my uncle bought saplit ac at vasanth&co in my wife's name SABINABEGUM, in chengalpat on 12/10/09(bill no:[protected]) when i was working
at mamallapuram,but transfered to above said office 14/12/2010,due to shifting of the split ac i delayed the shifting of my resedance from mamallapuram to thirukalukundram, made a complaint with vasanth&co on29/05/10 call no is [protected],but not yet responce even made a complaint by person,due to which i deeply wondeded ,please take resanable action,sorry to say this , otherwise i will go to consumer court ,thak you.

onida split A C — split A C

I m Puneet Malik from Panipat. From last 20 years we r using the products of Onida but this time the dealer BALAJI HINDUSTAN ENTERPRISES (G.T. ROAD. NEAR H.D.F.C. BANK) has done a big fraud. Because last year we bought a split AC and that time he sent a used AC to us and the stabilizer was also not in work. We did not complaint for them but now when the compressor of AC is not working then no one even the service centre and the dealer is not taking the responsibility even they are not listening. And they are saying that you have to pay the charges for all this. But there is 5 years warranty of the motor of AC and compressor is a part of motor. So I want to post this complaint. My phone no. is [protected].i have already posted this complaint but till now there is no reaction and now i want to go to consumer court.

TECHNICAL COOLING CENTRE — A/C SERVICE

Dear Madam,
let me brief you on thi issue:-
1. i got the number for a/c repair( TECHNICAL COOLING CENTRE, SHOP NO 22, V.D.S. MARKET, SECTOR 45, NOIDA) from justdial. I got my 5 a/c serviced( bILL NO. 016 DT. 26/04/10) and filled a gas in one of them thru him. He charged Rs. 2400/- for the same. The bill clearly mentions one year warranty on gas . when last month i contacted me to lodge a problem with the a/c that he filled the gas, he started avoiding my phone and Whenever i got to speak to him by changing the no's he assured me that the same would be done in a day or two. The same process went on for a month. Then i contacted justdial to apprise the company about this dealer's malpractices. Your Ms. Preeti (JUSTDIAL MANAGER) was very helpful and took up the matter with mr. Aqeel malik(TECHNICAL COOLING CENTRE) on a conference and after much reluctance and on information from Ms. preeti that the company would not like to forward the customers to such malafied dealers, that he assured to get the product repaired . Next day his technicians came, who were totally unskilled, they first emptied the gas from the a/c , straitened the pipe, then refilled the gas. He did this 3-4 times that day and in the process broke the valve. They then said that the same was not such an expensive part and right now they are not carring the same, and would come tomorrow again and change the part and refill the gas.
Since then he is constantly changing his stand. First Mr. Malik assured me that the product is under 5 years company warranty and i should get the bill from the builder and give the same to him and he would get the product replaced from company immediately. I did the same but since then he is simply not answering my call. Then i recontacted justdial people and again Ms. Preeti took up with Mr. malik, and there he confirmed that while filling his people broke the valve but refused his accountability for the inefficient, untrained and unskilled employee mistakes. Why should then the customer bear.
" you get you tv repaired for power switch and if the technicial damages the LCD who is to be held responsible".

THANKS
Siddharth handa

Onida — Poor Service by Authorised Service Centre

I had recently lodged a complaint for my Onida TV, Oxygen. The Authorised Sevice Center sent over a person to have a look. The fellow could not resolve my problem, but insisted on Full Payment, which I had to give. When asked as to when would the complaint be fully resolved, he told that the Tuner is not available and I will have to call the service centre again.

15 days later the TV succumbed and went completely dead. Another complaint was lodged and another technician attended. When told that the TV had been attended a fortnight ago and was still in service warranty, he called up the previous technician who had attended and asked him about what was done and what the fault was?

However even this fellow was unable to resolve the matter and left without even attending to the matter. He was insisting on the previous complaints bill, which I could not give to him at that moment. However I gave him the date when the TV was serviced and asked him to look up in the records maintained by them. Assuring me that he would do so, even he left without even attending to my TV and giving the excuse of tuner.

Now its been a week but they have not responded with any news on when the Tuner would be available. I even told them to take it as a new complaint and repair my TV ignoring my previous payment and repair warranty. However they are not willing to do so.

I would request users to be aware of such tactics by Onida TV before making an Investment in any product of Onida.

Yes, i too facing the same issue with 29 inch OXYGEN MODEL, my TV went dead and we informed the Adonics Madurai branch is repair it, then i have asked to take the TV to Tirunelveli Center, where they took almost 3 months to repair the TV and paid Rs.3000/-

I have taken the TV and with in a week's time it went to dead, after a long struggle with the TV service center, one person came after one month then after spending Rs.1000/-.

After 2 week's time it went dead .. i am really beg you people not to Buy Onida products as the AFTER SALES SERVICE IS VERY VERY POOR...

onida / split ac — no periodical service within the warranty period

the onida ac bought on31/3/2010 no periodical service is given to us with in the gaurantee period let me hv the free service before the expiry of the priscribed warrantydue.

Onida Split A / C — Delta Installation

Dear Sir,

I had Purchases one Split A/C for Onida company on 6.4.2011 at Adyar Branch(VASANTH &CO).Nobody comes to installation .Many time I spoke to Adyar branch Mr.Stephen and boy till date no action for installation .Again I have Asked Mr. Stephen and boy(He is not mention the name) They are asked improper words and also loss takes .They asking me you sent the product and get back your money.This for your service? So you give the proper explanation other wise we can't Installation the product and also compliant register for Onida company.
Thank you
kannan.p

ONIDA customer service is very worst in chennai. Service is handled by Adonis Electronics Pvt.Ltd

Onida Split AC — regarding complaint

Sir/madam,
I was purchased onida spilit ac from chandigarh from last june 2010. now i was given request fr service from last three days back on phone no.[protected] to your office, but till date no body has come in my house. i have given so many reminder within thee days but they are not bothring. Now at this time they are not lifting my phone.

I am sorry to say that like ONIDA company doing like this.

You are requested to pl give order to yr company employee & service my ac.
my add. is #1253, sector-20-B, chandigarh (U.T) & my mobile no. is [protected]

I am having a problem in my AC, I registered my complain in call center office in Chennai my registration no which you have given is "[protected]" on 9th May, the callcenter people told me that they will recovery my problem with in 24-48hrs. But there is no feedback from anyother person from any branch at Chennai.. I am till waiting for your call and ur services.

Onida Split AC — NON SERVICING

i HAVE ENTERED EWC WITH ADONIS ELECTRONICS,CHENNAI,ONIDA AUTHORISED SER VICE CENTRE E WC NO-[protected].VALID FROM 26/11/2010 TO 25/11/2011.TCR NO-4005. I HAVE REGISTERED A COMPLAINT OF NONSTARTING BY REMOTE MODE ON 27/04/2011,NO [protected] WITH THEM WHICH WAS ATTENDED PARTLY AFTER ONE WEEK AND STILL TO BE RECTIFIED.EVEN AFTER MANY REMAINDERS FOR THE PAST 10 DAYS NO RESPONSE. QUICK ACTION RECQUIRED.



R.SUDERSON.,EMAIL-suderson.[protected]@gmail.com.,Tel.no.[protected],mobile [protected]