[Resolved]  Onida Split A / C — Service centre(Adonis Electronics Pvt.Ltd) is very wrost

Onida AC — servicing

dear sir/madam
i am mr. ashok n. utkar . parches onida ac 1tan. dt. 24/03/08
dealer name sony moni andheri west. not given me your book &service book he sey come to post but not recived me pls send me my res. add.
thanking you
ashok

ONIDA SPLIT AIRCONDITIONER — after sales service

I have purchased 1 Ton split AC two months back from your dealer named NEXT in Chennai - CANARA BANK ( Ambattur) which is in Tamilnadu . I am not satisfied with the cooling effect, i have given complaint several times to NEXT, but they did not even send a representative to enquire what the problem is. i have heard from known sourses ONIDA does not have service support. Is this true, i dont want to carry a wrong concept on the company. Can you please do the needful .

Mobile : [protected] : land line :[protected]

Address : 46, bavani homes, gandhi street, devinagar, thirumulayvoil, avadi, chennai - 600 109

1 Ton Split A/C — Complaint not attended by service Centre

I have purchased the Videocon One Ton Split A/C from Beg Airconditioning Srvices, LalBagh, Lucknow in May'2008, but at the time of installation one part of indoor unit was replaced istead of replacement o[censored]nit. after that every month there was occured a complaint regularly and only part was changed after saying that if further any complaint will occur then unit will be replaced but that can not be done till now.
Now the unit is not working so Please take care of this so that we can be benifitted from A/C

Onida — Not able to find out service centres

Dear Sir/ Madam,
I have purchased ONIDA G430 model phone last 4 months back.Since one month incoming call alert is not functioning in my mobile.

I have searched in chennai, but i can't able to findout.

Please let me know Your service centre address at chennai.

Regards

M.Nagarajan
[protected]

onida split a.c. — after 4 days no response from service

My split a.c 1.5ton is under extended warranty contract from 1848 to 1749. I loged a complaint with customer care Ms. Adonis Electronics Pvt. Ltd. on 1549 . My complaint no. is B-3422. Even after regular follow-up and assurance no one has turned up to fix my a.c.on till date. they do not have courtesy to even give a phone call and inform me about the delay. Customer care lady passes the ball to Area service center( Vikas Puri ) and then Area service center Mr. Amar says that they are over burden with complaint and will see to attend at the earliest . Even after 4 days the are not giving any commitment of time. This is not acceptable form ONIDA.

i have complain many time for 1 st service. but no one come here for service.

11.05.2009.

To
The Manager (Service)
ONIDA Customer care center


Sub: Airconditionar down for more than 75 days on hot summer.

Dear Sir/Madam,

I had purchased Onida Air-conditioner Model 18GLS on 27.03.2009 vide bill no VC23826 from SACS, Madurai.

I had a problem on cooling, and I complainted on march 1st week. My room size is 10X10 with single cot, and self.

Mr.Esaki (Under Mr.Radakrishnan) attended the issue in 3 days and he stated that it is your feeling only. The machine is working good.

After a quarrel, Mr. Ramesh (Under Mr.Radakrishnan) has attended again in few days, and he said, he will discuss with his senior and he do the needful for the problem.

After giving frequent complaints, Mr. Alagusamy came, he cleaned the vaccum fan. And he asked to check and confirm.

Again the problem not solve. So, made complaint to Mr.Radakrishnan.

Mr.Radakrishnan send one contract people to solve the issue.

Mr. Kalid (Contract man) he visited and he said, compressor and oil stroke problem. He told that he take the machine on the next day to his service center.

As per his wordings, he taken the outdoor unit on the next day and worked for 5 days.

After 5 days, he fixed the unit, and asked me to check and confirm.

But the problem was not solved yet.

After my complaint, he visited again and confirmed the problem was in section pipe(connecting pipe which formed ice).

He taken the unit, worked 5 days and problem not solved.
The above repeated for 3 times. But my problem not solved till the end of the summer.

Then, he changed the cablary pipe also. But even when the was unit was not working.

After fighting again and again, Mr.Radakrishnan and Mr.Michel ( Under Shankar) visited, and told he will send another experienced contract person.

After 2 days, the contract man Mr.Sherif came. Again he taken both the indoor and outdoor units, worked 5 days and returned back and he said he cleaned with High pressure air, and condenser oil strokes, and he repeated the step for 2 times.

But even after 50 days, my problem not get solved.

Then I was very much angry because I spend the entire summer without A/C, and so much mental tension for repeat complaints and un useful services, phones and personal visits.

After that I met Mr.Shankar (Service head) who assured the replacement of outdoor unit within 7 days after making request to your company.

There is no response your service team there after.

After 14 days, Mr.Shankar has told that the machine was purchased before one year. So, there is no replacement only service can be done.

Even after that no response from your team.

After so many calls and quarrels, he send one Mr.Michel and Mr.Alagarsamy for name shake. They simply says that the machine is ok. No problem.

Did they think that I am fool?

So, I last hope on your team and their response. So, I need your direct attention for this issue. Or else I am sorry to say I don’t know what I do.

Expecting your reply immediately.
Regards,
V.Dhanasekaran (M.[protected])
20, A, Kanagavel Avenue, Officer town,
Meenambalpuram, Madurai.2

ONIDA customer service is very worst in chennai. Service is handled by Adonis Electronics Pvt.Ltd. Below is my latest complaint lodge to Adonis Electronics Pvt.Ltd through oniida website. But they are not ready to hear anything about this complaint.


I am having problem with my AC LED lights for the past 1 and half months. Below is my complaint id's but now the status is closed.
Complaint id[protected], 76380317 and 76380892

First of all I want to tell about your service centre, I NEVER EVER SEEN LIKE THIS KIND OF WORST SERVICE IN MY LIFE. This is very RIDICULOUS for me.

I made 3 complaint regarding this issue but without solving my problem, your customer care service people closed my complaints and the reason is CUSTOMER NOT AVAILABLE IN HOME AND NOT ABLE TO REACH HIS MOBILE. But the thing is, from your service people I will get call and they will ask for confirmation whether I will be avialable or not after this call, your service people wont come to solve my problem and the solution is my complaint is closed due to not avialable. When I call to your head office Adonis Electronics Pvt.Ltd. and the person who is attening calls ask me to contact Tambaram Sanatorium branch but I am not able to contact Tambaram Sanatorium branch because always phone line[protected] was busy.
I planned to take/go with your Extended Warranty Contract (EWC) after my warrenty period but as of now I dropped this idea and I never recommed to buy ONIDA products to my friends, relativies, colleague and my family because of your POOR CUSTOMER SERVICE.
NOTE: ONIDA is a nice and good product but CUSTOMER SERVICE(Adonis Electronics Pvt.Ltd.) IS WORST.

I made post in https://www.consumercomplaints.in also.
https://www.consumercomplaints.in/my-complaints.htmlonida-split-ac-c174690.html

Thanks,
Muruganandam.C

ONIDA G-430 — SOFTWARE

SIR,

I PURCHASE ONIDA MOBILE MODEL NO.G-430 AND THIS MODEL HAS SOFTWARE PROBLEM AND COMPANY IS NOT GIVE ME ANY REPLY FOR THIS MATTER

Onida 1.0 Ton A/c — Compressor failure - No response from service dealer past 3 days

I am purchased a 1 Ton capacity Onida A/c from Pondicherry. I had registered a complaint from their customer care on 29.05.2009 at 12.30 PM. Till the date, they have not comply any my complaint even after my repeated telephonic talk.

Hello,
Even i face the same problem, the service is very worst such that i have never senn or heard in any other brands. I have two Split Onida 0.80 ton, which is leaking right from the installation, i complained about this initallit and they told they will come by the first service and look it and its almost a year, but no response.

My compliant number is 56380596.

I have called about 20 times atleast. Please have look into this seriously. Even after complainting this to the Service Manager himself, no response is there for this.

Request some one to have a serious escalation on this.

Looking forward for some response,
Regards,
Vijay Amarnath.A.P.

hi this is sivanandam. i am a member of the labour contact of Rs.1500 for 2
yrs agreement( EWC NO: 2319579). my residential address is Plot No 2,
Sundara Mudaliar Garden, Korattur, Ch-76. Ph no: [protected]. so far u ve not
attended the service against the complaint which was registered before a month
( complaint no: E 256 ). So plz respond to the complaintas soon as possible.
already i ve contacted Mr. Chandrasekar(service incharge) but there
wasn't proper response till now. I expect that u ll take this seriously and
take the necessary actions...plz reply me either via mail or over phone
..

yours
sivanandam

ONIDA SPLIT AIR CONDITION — WORST SERVICE AND POOR RESPONSE TO COMPLAINT

Hello SIr,

I have purchased a 1.0 Ton Split AC From Fomra & Co Adayar Chennai India. I was about to purchase Samgsung but the shopkeeper insisted me in Buying Onida because of better Service and Quality of the Product.It is been 15 days after installation my AC doesn't cool the room. I see only the Fan functioning and almost 2 buckets of water is getting drained every night.And there is a leak in the vent pipes.
I had contacted the Dealer to log a complaint and he turned to Be hopeless and kept promising that engineer will arrive today. its 5 days now and no engineer has turned up. When i called Onida Service desk they say complaint was filed Yesterday and within a Week's time They will rectify the issue. The reason for the Delay is that they have only 1 AC engineer with them.
Ondia being such a oldest brand and with so much advertisements shouldn't they be ashamed of themself for providing such lame excuses? Has then recession affected them that they cannot afford to pay their workers salary? If so then why charge 18, 000 for a A/C. If they call it a use and throw product then it should be avialable for just 5000 as the Chinese Products.
I have also contacted the Dealer Head in Adayar Mr Chandrashekar ( mobile : [protected]) He also turned to be hopeless and does not have the curtecy or decency to listen to consumers complaints, instead he he screaming at us asking us to call after 2 days. such arrogant brats should be punished severely.

My Complaint number with Onida is 66380834.
My name is manohar and my contact number is [protected].

Hope the consumer forum is effective and would take suitable action.

dear sir,
i have a ONIDA 21IQ ( 120PMPO) model which was not working for Sound & colour IC damages, and i have not found the same in my city. please refer me where the ic i got
my address was:
dahanu, taluka- dahanu, dist- thane- 401601

Adding more to the Episode. The Onida engineers have visited our Flat more than 4 times. Still not able to figure out the Problem. And i still get the same reply as the issue would be rectified tomorrow. Onida should be really ashamed of themselves. The worst Product / Brand ever purchased in my life. I really feel ashamed to own a Onida product.

I still do not have the issue fixed. Waiting for the replacement of Indoor unit tomorrow morning.
Please gentlemen never ever purchase a Onida Product. They should be Banned.

Onida split air conditioner 2 ton — POOR SERVICE

Dear Sir,
we are the customer of Onida Co. but the service provided by company is very poor we have made complaint 3 days ago but still there is no one to solve our problem

Onida Split AC — NOT HAPPY WITH THE AFTER SALE SERVICE

I BUY AN SPLIT AC MODEL NO S118TFL3 FROM NEHA ELECTRONICS 3, SHER SINGH MARKET, NAYA BANS, SECTOR 15 NOIDA ON 16.05.09 WITH INVOICE NO. 223. AFTER 25-30 DAYS GAS IS LEAKED AND AC IS NOT WORKING. WE CALLED CUSTOMER CARE AND EXECUTIVE TOLD US ABOUT LEAKAGE. THEN WE ASKED FROM OWNER OF NEHA ELECTRONICS. BUT TILL DATE OUR PROBLEMS IS NOT SORTED OUT. WE ARE SUFFERING FROM LAST 1 WEEK. AND I WANT THAT HE REPLACE THIS AC OR IF NOT REPLACING THEN WRITE ON HIS LETTER HEAD THAN AFTER FILLING OF GAS THIS WILL HAPPEN IN 1 YEAR THEN HE WELL CHANGE THE AC. reply me soon else i put case in consumer court.

REGARDS
INDERJEET SINGH
[protected]

onida split a.c. — sevice not done

Hi

This is again Sharmila from Ahmedabad. I did complain day before yesterday regarding gas filing in my A.C. It is still pending, Mr. Vyas called regarding the matter but work has not been finished by the Adoni service center, Ahmedabad.

Sharmila
10th July 2009
9.30 am

Your view is absaloutely correct. ODONIS SERVICE CENTER IN MADURAI ( Chinna Chokkikulam)
is very very worst in service. They have a useless service Engineer, Un eligibility Management.

The staffs are not do their resposibilities, Some times they behave as street side people.

My advise to the odonis Management in Madurai. Pls send out this kind of employees or other wise Shut this service center .
Note : My kind advise to MDU PEOPLE, Pls avoid this adonis service center ( Chinna Chokkikulam )
for your complaints

Dear Sir/Madam,

Sub : Inefficient performance of Split Aircnditioner, brand Onida

This is in connection with the above subject. We had bought an air conditioner, the details of which are as under:

Product: Split AC, 1.5 Ton, 4 Star
Date of Purchase: June 1st 2008
Bill No: 000668 ZRI
From: M/s Care Solution, S.G.Highway, Opp Gurudwara, Ahmedabad, Gujarat

I would hereby like to tender my complaint regarding the non-performance of the said AC in terms of its cooling efficiency.

I would like to mention here that we had bought the AC amidst the tall claims made by the Care Solution people regarding the goodness of the product, its 4 starred status because of which we were told that the units consumed & therefore the electricity used would be less & certainly the most important thing, the good after sales services provided by the company.

I am forced to mention with lot of disappointment that none of the above promises were fulfilled & it has led to inexplicable harassment & wastage of my time & energy, thrusting on me the decision of never using an Onida product in future.

I am mentioning the following points to aid you understand my pathetic situation:

1. Shabby work of installation of the air conditioner.
2. On first usage of the A.C, there was zero cooling, to which at first the Company / Care Solution people said there was no problem, later they realized that there was no gas in the condenser and finally at later stage the air conditioner (not the condenser) was changed.
3. The first service of the AC was done very late (after approx 7 mths of the purchase) & that too after we complained of low cooling.
4. The low cooling problem again cropped up and after several follow ups & calls from our end, the Company person comes & says, that it has “no technical problem’’.
5. Recently, again the problem of low cooling was registered with the Care & Company people, again after several calls & personal visit to Care Solution, the same Company person turned up to say that it has “no technical problem’’.
6. Further, we were told that the product is 4 starred & supposed to consume less electricity. To our dismay, our electricity bill has risen 3 times, the highest ever, in comparison to the similar usage pattern in the corresponding period by the air-conditioner of another brand. We may question, are the tall claims made at the time of selling, all fake?

We maintain that we are not at all happy with the responsiveness of Care Solution or Company people, as they just do not seem to care about customers’ complaints. They have never taken a call on our any complaint; several phones had to be made to make their single visit possible, never an initiative from their end. To add to our apathy, the Company people visiting are ill mannered and rude. Most of them can only converse in regional language. Needless to mention, that we are extremely unhappy with the product.

We wish to state that as a customer of Care Solution & an Onida product, we have been harassed & our patience has been tested.

We solicit you to find an urgent solution to this, failing which we will be forced to move higher authorities concerned.


Manoj Ranjan
Complainant
Ahmedabad
[protected]