Ortel Broadband — Pathetic service

Address:

North 24 Parganas, West Bengal

Hello Sir,
I was really fed up with the service of Ortel broadband. For the last 6 days it was down and whenever I call them I never get a good response from their Customer care or the technical people. Even the customer care guy is asked me to disconnect the connection. The only reason why I don't disconnect is that my friend had an Ortel connection and as per them they will give the deposit only after 45 days after disconnection but my didn't get the money even after 90 days. I need to get more than 2500 rupees and I am really scared that they don't give the money.

I never get the connection continuously for 2 days. If it is working two days then it will be down for next 3 days.
Please assist what should I do in this case?

Regards
Naveen