[Resolved] Ortel — Improper Broadband Service | |
Sir, I am a customer/consumer of this company Ortel Communications Ltd. and I have the following complaints, which there after repeatedly bringing them to notice, they take no action and repeat the same things again and again. 1. They claim of Broadband, but speed hardly reach 60 kbps. 2. During the free download time in the Scheme - Home Economy Plus, from 1 AM to 7 AM, they further lower the bandwidth and the speed drops to 8 - 10 kbps. 3. Sometimes when any fault arises due to any problem in their hardware, they don't even bother to pick up the call and register a complaint. 4. When they are asked the reason for such low speeds, they increase it(bandwidth) for 2-3 days, then again the same low speeds come back. I would be very much obliged if some necessary action is taken against this company. Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 2 Comments | |
Comments
Absolutely not possible that any body will manually changing a persons speed as the technology itself is shared one ya regarding speed please calculate when you download you see speed in kB but you need to multiply it with 8 that is your actual speed and regarding customer care try again [protected] or [protected].
Reply
To be very Honest I am getting approx 0.4Mbps normally, I agree the download at free times is low. I will suggest you to mail [protected]@ortelgroup.com . Thanks
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+91 97 7609 1111 (Orissa)
+91 89 1326 0326 (Vizag)
+91 33 4001 6891 (Kolkata)
C1, Chandrasekharpur, B.D.A. Colony, Bhubaneswar, Odisha, India - 751016