[Resolved]  Ortel Communications Ltd — Irregular supply of internet facility

Address:

Sundargarh, Odisha

I am an Ortel Broadband + Cable TV user in Rourkela Orissa. We have taken the Broadband connection 4-5 months back and facing a lot of problems. The internet is discontinuous in supply at my home but at the same time my friends in their home using the same service do have the internet. On calling the Customer care most of the time they just take the complaint and never ever try to resolve the problem or call back or never even send a person. Today on calling Customer care I got to talk to Ms. Madhu who instead of hearing what my problem is and how will it be solved tell that my complaint history consists of different things and only when I am facing problem I should call them.

Now when I have problem and call them they fail to correct it. My problem is the internet is highly discontinuous sometimes it comes and then goes again for some hour which they fail to understand.

Poor Service + Poor Analytical capability to even analyse the root problem and provide right service.

Regards,
Nikhil Agarwal
[protected],
Rourkela,
Orissa